Always cute, always unique stationery and school supplies. We are a one stop stationery store bringing happiness worldwide with free global shipping.
Kawaii Pen Shop (kawaiipenshop.com) has 701 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Kristy C.
I was amazed when I received my order! They had included so many free goodies along with my purchase that were really cute! The price of the goods and quality were all really good and shipping didn't take too long at all. I also love that they always have special discounts and offers available. I will definitely be shopping at Kawaii Pen Shop frequently :)
natalee N.
I literally didn’t receive my order and I emailed them to try and cancel my order for a refund but they haven’t responded.
Janie E.
My order did arrive after about 3 weeks to the US. After reading some of the reviews here I was pretty worried since I found out some people never received their items. The stated store policy is not to declare a package as lost until it’s been 120 days! With overseas shipping I’m sure it happens. I was quite worried and I wished that I had paid with PayPal in the event of the package not arriving.
Lilinn T.
I ordered 70 dollars worth of pens and stationery with a few plastic files, and they did NOT bother to even send a piece of cardboard to ensure the plastic files weren't SCRUNCHED during shipping, i don't understand how ANYONE WITH COMEN SENSE could do this and think "yeah it'll be fine"?????????? again, no customer service replied, no one cared, until i opened a paypal claim and escalated it. Surely they only care when money is on the line, as soon as you spend it, it's out the window. NEVER BUYING FROM THEM AGAIN!
Bev
I agree with other customers. The customer service is a scam. My package has been missing for two months. No attempt to help find it. They say to go ask at the post office! Upgraded to a senior manager means they are ignoring you. I have asked multiple times for a refund and they respond with “too many responses” and they will get back to me. Horrible way to do business. So disappointed.
Jhisook P.
They sent a wrong item and never replaced/refunded it. Do not order it from this website unless their item from Amazon for replacement or refund.
Veronique S.
The stuff is cute but their customer service is terrible. I purchased an item that broke after 6 weeks and they didn’t offer a refund or replacement or anything. I’ll never order again from that company.
Rosa D.
Love the the pens. My favorite!!!
