JTVReviews of jtv.com

I have been a customer for years spent over 10,000. I sent a return through the post office JTV received the package they told me the ring I sent was not in the box. It has been in dispute for several months. My bank is investigating this concern. A $300 ring why would you think I am fabricating take my word and give me the benefit of doubt. Obviously I use to love the company Not doing anymore business. I advise you to insure your return in the future. Longevity and being a loyal customer means nothing to JTV. They just proved it. Also my issue is still pending WOW

Horrible customer service ! Have no idea what they are doing. Lied twice about delivery date. Made no effort to make it right. Don’t care if purchase from them or not. Took fours for one order . I cancelled my account. Horrible

I ordered item number AU2421on 6/12/2025. The item they hold till 6/21/2025 and finally shipped. They said they would ship by 3days mail. I received it 8 days later. The item I paid for was $127.99, today on 7/2/2025 the price went down to $84.99. Vicky from customer service, she claimed that she is a manager, refused to give me price adjustments; even thought it said on their website 14day after shipping. The item was shipped on 6/21/3025, price dropped on the item was on 7/2/2025. Lesson for customers, stop trusting jtv and their policies because they do not follow them. Customer please be aware of their scam…

I have been dealing with JTV for over 10 years. I've had several problems with them but always manage to get past it. This time I'm done. I got my sister and anklet for her birthday. She had it 3 days and it broke. I sent it back to fix. I chatted with Derek on their app and he said a piece is was missing and they couldn't make it the link needed. He asked did I want the anklet back or did I want a refund? I told him through email. I want a refund. Today I got the anklet broken sent back to me. I am passed fed up. How can they not coordinate with their repair team?. This is probably more than 20 times that I've had issues. From auctions to returns to shipping fees, the list goes on and on. They try to make it right. I will give them that. Or I wouldn't still be a customer. But as of today I am no longer going to associate with JTV. There are too many other places I can spend my money and as tight as the economy is it's just not worth my time or hassle.

Since invicta shows moved from shophq to JTV hasn’t been the same. When they were on shophq.com they had limited edition watches and different varieties of watches. They had so many pro divers as well and now since they moved to JTV.com hasn’t been the same for weeks they didn’t have an invicta show and the volume of invicta watches has gone low cause they hardly to show no new watches. I prefer shophq cause they had so many invicta shows. Yeh so it’s a bummer that they don’t have shows or limited edition invicta watches like before. Sometimes I buy at the invictastores.com cause they have so many with varieties well I’m don’t here and good luck JTV.com

The jewelry is beautiful and the assortment could have been wider.

Great store with beautiful jewelry and nice service.

JTV has really nice jewelry at fair prices. The quality can vary pretty greatly for certain gemstones, but generally you can get a pretty good deal. Especially if you can use a coupon. I often look for pre-owned versions of items I like. They're discounted, yet 99% of the time they arrive in brand new condition. If I then use a coupon on top, I often feel like I've done pretty well. I generally try not to return anything, because from what I've read from tons of other customers, you get charged a pretty hefty return shipping fee. As in, higher than what they charged to begin with. I also can't give 5 stars because they have gone from offering free shipping for purchases over $49, to now only offering free shipping for orders over $99. And shipping went from $2.99 to $3.99, now $4.99 over the last year or so. Despite this, their packaging has gotten pretty chintzy. The latest is an ugly black box with their logo on it, with just an ugly chunk of foam inside instead of a nice storage pouch. Sent in a rough carboard envelope with no protection. I've received several items now with dented boxes because of this cheap packaging. I'm hoping they'll receive enough push-back from customers on the packaging that it improves.