JTVReviews of jtv.com

DONT SHOP HERE. zero concern for customer care. Look at other revies...RETURNING EVERYTHING

I'm being charged for two rings when I only ordered one and returned that one ring. I spoke to someone a few weeks ago and was told it was insured with the mailing label. Well, it's not. Now, I'm paying for two rings which I have none of and they are threatening to turn me over to a collection agency and take legal action. I've been with them for over 25+ years and this is how they treat their long time customers. I will be closing my account after 25+years. It's a shame that this is the treatment lloyal customers receive. JTV, in my opinion, is a big scam. Don't shop with these people.

Be very careful! I found a $25 off coupon in my texts just after I placed an order. It took literally hours on the phone with my call being dropped several times, being given false information, sent to other departments, etc. trying to cancel the order so I could reorder using the coupon. I finally got to someone who helped, but what a runaround! That was a few weeks ago. I was going to look past all that and give them another chance, but yesterday checked an item I have on stretch pay and found that it is now over $80 cheaper despite that I bought it on what was touted as a big discount at that time. If they can sell it that much cheaper now, they could have done better then too and clearly were misleading people before. I am very unhappy with their lack of trustworthiness. They won’t get another cent from me once my stretch pay is done.

BAD CUSTOMER SERVICE! I used to buy from JTV. Some of the items were OK. But if there was ever a problem like you never got your order or if the item broke the first time you wore it. Not only did they not make it right but they were rude.

For years I have had an account with JTV. I have spent lots of money on JTV. I have done so carefully by researching and carefully choosing the pieces I purchased. Then for several years I did not purchase and a month ago or so, I purchased a gift for someone. I had to call in to order this gift as my account was not working. I asked for help and got none, so I persisted and finally got some, but it was with a customer service person instead of an IT person. Several times I suggested getting help from the JTV IT department, I was ignored each time. My account still does not work and as a CEO who runs luxury companies in the US and Europe, I am puzzled why JTV will not get help from their IT department to fix this issue. Or possibly JTV does not have an IT department? As long as one is purchasing all is well at JTV but the second a loyal customer needs help, it is a very different story with JTV. I have a whole different view now of JTV. And yes one definately needs to choose and purchase carefully when buying on JTV. I have discovered some other sites out there and that is good. Do not feel much right now like spending my money on JTV.

Do not return the poor quality of jewelry they charge a 25% restocking fee I bought a ring for 1200 and they charged me 245 to return it they are a huge rip off don't trust these ppl and I still haven't received my refund it's been weeks since they received the ring back stay away is my best advice

Stop interfering with my iPad. Your pop up ads are all over my iPad and I will no longer shop on your site.

The larger shopping channels were my “go to” but lately, they have not been enjoyable. I discovered JTV and I appreciate their simple, bare-bones approach! Their hosts are relatable! I have ordered a few items, in the last 2 months-I am extremely satisfied! Free shipping promos, coupons & “Brilliant Cash” make for nice incentives to shop there! I love their easy-to-navigate website & their “try on” feature. I notice some of the rather popular products have left the big shopping channels & have settled down @ JTV…that also makes for a great shopping experience, too!