JTVReviews of jtv.com

I bought a ring for $488 it looked nothing like the photo, it was so thin and cheap. I returned it now I am having a very hard time getting my money back. Three different people tell me lies about when I would get my refund. They gave reviews on there website that look like they are fake. I would recommend you not to shop here for their cheap looking jewelry and horrible customer service.

A Really horrible experience right before Christmas. I purchased my fiance a gift card for $500 on jtv.com She never received the card in her email, and a day later I receive an email stating my purchased has been cancelled and I will receive my refund when my bank experires my pending purchase. This is horrible because now I have to wait two weeks to buy her a new gift. Today is Dec, 23, 2024

I ordered some product on Dec 17 told Priority mail Express 2 day shipping, Billed and money taken out Dec 17, Product not shipped until Dec 20, (3 days later). So my 2 day delivery will now be eight days before I get, if it even arrives then. Only one day before Christmas, even though ordered 7 days prior. Customer service no help and can't understand a word they say. I was told items would arrive in 2 days now it might not even arrive prior to the holiday, so Now I have to go else where to get something for wife. This has happen several times form them. I hope with time, their service would have changed with all the bad reviews, Guess not. Makes you wonder if any one from the company even reads their reviews???? They need to correct their listing to say will ship when they desire and not tell customers incorrect delivery dates. They offer coupons for customer satisfaction but you can't redeem them so what gives. I like their products but customer service is severely lacking. As someone in the customer service business if this happened at my store, there would be a lot of people looking for a new job. UPDATE: Now product will not be delivered until 12-27-2024, 10 days from order, told 2 days delivery now looking at over 10 days to delivery and get text offering small discount on next order?????? Why would I continue to order when they can't keep there promise to deliver on time??????

Overall I have had a good experience with Jtv until now. I received terrible customer service from a representative named Phyllis. She was argumentative and not professional. Evem if I was wrong as a customer, it's not professional to argue. Her original response to my email started off unprofessional. I made multiple purchases with this company. Not sure if I would buy again due to Phyllis.

They are nice people.

Terrible customer service! I received an item that was clearly defective and requested that the originally shopping cost be credited back to me. Despite having pictures proving this, all I received was lecture by the customer service agent who I talked to. Her tone and attitude -- based solely on looking up my account and determining I had returned too many items in the past, was completely unprofessional and full of attitude. All I asked for was my original shipping cost on a DEFECTIVE ITEM. I will NOT be doing any more business JTV and will be returning every single item I've purchased over this holiday season. There's plenty of ways I can spend my money, and this is not going to be one of them. I will never recommend JTV to anyone... the fact that they say you can return everything if you're unhappy with the product means nothing.

About 3 years ago I bought some earrings that were supposedly 18k gold over silver. After a couple years the gold started to come off. Because of that I took them with a bunch of other silver to a jeweler who buys silver. He said he would take all of my silver except the earrings. He said the material under the gold was stainless steel. I've never bought a gold over silver from them again.

Well I’ve shopped JTV for 15 years with a couple different phone numbers. At first it was so easy to do this. Now however it’s more difficult to shop. Asian reps are not very knowledgeable and items are oversold at times. The customer care reps can be unsatisfactory when you can get through to a live person. I have a lot of beautiful items from JTV. The hosts are very good. My suggestion is to bring back more in-house call representatives. Also the cost to return items is very costly. Especially when ordering 2 or more of the same item numbers. Thank you.