JTVReviews of jtv.com

I ordered something I returned item Jan 12 I have not heard back as they say they never received item back my 1st time ordering defensively my last time

I wish someone would have a BIG TALK WITH JEN!! She’s to into only herself! She makes it literally unbearable to watch at all ! I can not tune in with her being on air! She is always interrupting every single person! The show it’s only about her and how great everything looks on her. It’s almost like she is not stable. I’m sorry I find her making the entire time holding up the show and way way to into herself! It’s sickening.

JTV used to have good customer service. Now they bounce customers from chat, to email to phone and back again. I thought it was a fluke when little over a year ago a technical issue I encountered on the website that prevented custom sizing from showing up in the shopping cart or on the product page went ignored. Initially, a workaround was offered on a chat. When the same web glitch came up again later, they refused to go to the same trouble. (Why would they take the word of someone who served as a webmaster for a national magazine when it's easier to assume all their customers are tech challenged old women blowing their social security checks?) Unprofessional behavior was documented in that chat but JTV customer service (re: transcript) IGNORED my requests to have a supervisor review the email/chat history to confirm reports of rude chat behavior (poor training). Result? No apology. No fix for the website. No effort to better train web support. When I attempted to talk to a supervisor by phone, the supervisor was rude. Instead of stating she regretted my experience on the chat, she too decided to become argumentative, stating that I could not have the desired size even on a phoned-in request because quarter sizes aren't an option. As a 20-year customer I had had custom sizes more than once but because she was a supervisor who had not personally facilitated this particular solution, she denied it was possible. (All that was required was to email the department with the desired size. Instead she acted like I LIED about past experience!) Fast forward to October 2025 the current situation involved a "low inventory" item on the web. Two other items in my order shipped but the other did not. When the balance of my order showed up, I got on a chat (my bad) where I encountered "Derreck", the same person who had exhibited unprofessional behavior a year or so prior. Because my item had not updated from "processing" to "shipped", Derreck offered to email the shipping department. However, he said there was no way to confirm his actions apart from a chat transcript. I heard nothing back so I emailed JTV customer care a couple of days later. I was incorrectly told my item had already shipped because they did not read closely that the order had three items, and this particular one was not in the same package. Miscommunication wasted valuable time during which the last of the inventory sold out on the website. Only then did I receive an email stating that my web order was cancelled. The same day I get a cancellation notice, I go on the JTV website and find that the item is STILL selling on the auction side. After I win, I write and ask if they can price match my cancelled web order since it was less than what I ended up paying at auction (a courtesy for my time/trouble). The only response I got said to call and ask for a supervisor, after abruptly stating that the manner could not be handled on email. (Why didn't they advise I call to begin with? Why are chat — and apparently email agents too — not empowered to resolve issues compared to their phone team? Or is it really a way to make PITA customers jump through extra hoops?) Before I could call to explain my support request yet AGAIN (chat>email>phone; web order>auction>repeat), the new order updates from "confirmed" (processing) to "cancelled". I emailed to ask how an auction item is also not in stock, and all I receive is the same canned reply about inventory mistakes. (Aren't there consumer protection laws about not auctioning items that are not physically accounted for?) The common denominator between the recent situation — apart from wasting valuable time — is that a breakdown in communication once again seems to have started with JTV chat (no apparent follow through). Before the auction order was cancelled and missed its delivery date, I also got on a chat with "Katy" who was very apologetic and said all the right things about emailing the shipping department and Customer Resolutions, but ultimately it felt like the chat agents' role is to blow smoke up the customer's you-know-what because when asked if there would be a confirmation of her actions by email (i.e. like Amazon would do after a chat with their customer service) it was again stated they have zero means to do so. Result? All a customer can get for a chat is a transcript — no proof that the left hand and the right hand communicate! I return to customer care (email) to get a supervisor involved and once again no luck. I had everything in transcript form (writing) but like the situation nearly two years ago, there was no offer of supervisor follow through. In conclusion, JTV is not the same company I remember. Honest mistakes are one thing. Repeatedly ignoring a customer's supervisory review requests are another. As a customer, I feel disposable.

Because I did not use their return mailing label, which they charge you for, so they held onto my return until after the 30-day period, because they said there was no proof of the return date. They conveniently threw away the envelop which would have shown the postage date. They did this so they could charge me a ridiculous 20% restocking fee and they did not refund the sales tax either. The customer service is terrible

I ordered item number AU2421on 6/12/2025. The item they hold till 6/21/2025 and finally shipped. They said they would ship by 3days mail. I received it 8 days later. The item I paid for was $127.99, today on 7/2/2025 the price went down to $84.99. Vicky from customer service, she claimed that she is a manager, refused to give me price adjustments; even thought it said on their website 14day after shipping. The item was shipped on 6/21/3025, price dropped on the item was on 7/2/2025. Lesson for customers, stop trusting jtv and their policies because they do not follow them. Customer please be aware of their scam…

BAD CUSTOMER SERVICE! I used to buy from JTV. Some of the items were OK. But if there was ever a problem like you never got your order or if the item broke the first time you wore it. Not only did they not make it right but they were rude.

Well I’ve shopped JTV for 15 years with a couple different phone numbers. At first it was so easy to do this. Now however it’s more difficult to shop. Asian reps are not very knowledgeable and items are oversold at times. The customer care reps can be unsatisfactory when you can get through to a live person. I have a lot of beautiful items from JTV. The hosts are very good. My suggestion is to bring back more in-house call representatives. Also the cost to return items is very costly. Especially when ordering 2 or more of the same item numbers. Thank you.

This is not a jewelry review it’s a strange review. My wife has been watching Jtv for years. Also have ordered a number of items. Last night she thought she would look at some of the rings she got. And to her surprise when she opened the box under the packing foam that the ring is mounted in there was a worm that was under the foam. She keeps all her rings in a special box I got for her so I know it had to have come from Jtv. So when you get rings check the box to see if there is a worm in your box.