JTVReviews of jtv.com

I ordered a 1 ct. diamond ring and when I received the ring, the diamonds were so cloudy and milky, I IMMEDIATELY requested a return. Waited end never got the return slip requested, so I contacted them again to request an RMA. I get the USPS return label, send it back, just for them to claim there was a totally different ring in the envelope, and THEN was told that my return was supposed to have been received on the 31st when the email shows they didn't send the return label until February 1st. How am I supposed to return something BEFORE the date you provided the return method to me? THEN they claim they received the wrong ring but have no proof. Meanwhile I have been stuck making payments on a ring I have returned. I am going to get my attorney involved. They sell crap and then won't let you return said crap. Closing my JTV account today and taking legal action. The attorney general needs to shut this company down for fraud and unethical business practices.

I ordered a 10k rose gold earring, ring and necklace set from JTV for 1300. It was beautiful, stamped 10k, and well made. I was happy with it until recently when I decided to get it tested at a jewelers and discovered it wasn't 10k gold. It failed two tests. I called customer service only to be told it was past the 30 day return limit. I then pushed to speak to someone else and was told to email the company for help. The second lady I spoke with sounded like she didnt believe me and said in her twenty years with JTV she had never heard of this happening. I hardly ever leave negative reviews. Typically if I don't like something about a company or establishment I just keep it to myself but I feel very taken advantage of and im writing one for JTV. I will never shop at this company again.

I have shopped with JTV for years. I probably ordered about 20 pieces of jewelry at least. I don’t have any of it left. The majority of the jewelry lost stones, bracelets broke in half. I have never been so disappointed in a company. I still watch some times and I find myself tempted to buy but I have to stop myself and remember that I have literally no pieces left that I bought. I guess the most bothersome thing is that no one cared when I called.

I have found markedly declining quality of products and offerings. A lot of what they offer seems like expensive junk.

I ordered something I returned item Jan 12 I have not heard back as they say they never received item back my 1st time ordering defensively my last time

I wanted to bid on a couple of auction items and the “place bid” button does not work for me. Every time I click on it, it takes me back to my account page. I go around and around in circles and never get a bid in. I’ve used the chat function twice and also emailed them but no resolution yet. It’s been days. I’ve missed out on several times I wanted to bid on. It’s ridiculous that they don’t have a phone number for auction customer service and they will not call me even though my number is on my account and I gave it to them. I ordered a diamond ring before this happened and I haven’t received it yet. In reading some of these reviews I’m worried that it’s going to be cancelled. If it’s not I’ll write another review once I do receive it.

I have been with JTV since it started. I ordered several items, and they were cancelled. However, I was charged on my credit card. I have always given them 5 stars, now 0 or negative if I can. The worst customer service, the products are cheap now, things break and just terrible. DO NOT PURCHASE FROM JTV, until they get it right.

I live in Denmark. So I’ve had some troubles placing an order, since i dont have an American adresse nor phone number. I started out by speaking to someone over messenger and was then directed to email. I spoke to someone called Jennifer over Mail and she was super helpful. She guided me through the whole process of how I could place an order and explained that international orders are made via phone. I had issues trying to call them at first (my mistake. Not theirs) but finally got through after a few tries. I ended up speaking to a male over the phone, who was super kind and very very helpful. He took down all my information, helped me with stretch pay and was overall just very down to Earth and kind to speak to. I ended up finally placing and order. Which was two diamond rings. The overall experience has so far only been positive. I’m honestly a bit choked over all the bad reviews on trustpilot, after what I experienced myself. I feel like alot of these bad reviews are just entitled, immature Americans that don’t treat customer service people.. as people... Personally, I thought every single person I talked to was helpful and kind. If everything goes as planned and arrives safely then I will def be shopping with them again! - my review for trust pilot.