JaybirdReviews of jaybird.com

As a former sales rep and customer service provider, and purchaser (who has had to utilize customer service), I found Jaybird’s (and, hence parent company, Logitech) to be Abhorant! 😾 Up there with the worse ever. Purchased the Jaybird Tarah Pro directly from them on August 27 with a 30% off code a rep gave me on my 1st call. Thought I was on a roll! Received them new in sealed package, ( about 10 days later 🤔) but they would not charge, so I called again & that’s when things went south. Following 15 minutes of back & forth trouble-shooting, the rep (Alex...very pleasant), determined that the (wierd🤖) charging dongle was defective and they would send out a new one. I requested expedited shipping, and was told they couldn’t do that. Then, I asked to speak to a supervisor and got the same response after about 10 minutes of haggling. WTH? A company the size of this one can’t “bend” a rule/policy to make 1 customer happy? Fast forward another 8 days and I finally got the dang dangle and it also does NOT work! So almost a month later, still NO 👎🏽 Working headphones 🎧 🤬 This morning I spoke with same agent who was very understanding and sympathetic to this “unusual” situation. He told me to keep the defectives & e-recycle them AND they will send a new set via Next Day Air! Imagine that? Supervisor couldn’t or wouldn’t approve of the same. 🙀 Inconsistency in procedure. Will follow up once I receive the new unit.

Few weeks ago I ordered Jaybirds X3 buds with order ID 9464558809. I have made payment. However, my order was suddenly cancelled without any notification. I have already asked the customer service for many times and asked them about the explanation. The customer service have very bad response and the customer service, which the name is Poornima, answered me that they reviewed this internally without give me any additional information about the returning payment or delivering products. I sent email again to ask about that but there were no responses. Very bad service.

Bought the new Vistas. They arrived unable to pair with any bluetooth device and after a week the left bud just stopped turning on at all. I called and they said I would have to return them and then they would ship a replacement in 3-5 business days. They then emailed me to say it would take 7-10 business days. I called and the new customer service rep said that Jaybird refuses to pay for expedited shipping in these types of cases because it's not "economical". That would only be true if they are constantly replacing broken products. Terrible customer service. This was my first and last purchase--which I will be returning whenever I finally receive it.

Bought the Tarah pro, great product (although less battery time than claimed), but it's irrelevant because of the stupid charger. It's incredibly small, easy to lose and impossible to replace since no retailers sell it and the jaybird store (which only recently started to sell it) is ALWAYS out of stock.

Appalling quality and by far the worst customer service I have ever come across. How they get away with it, I do not know. Stay clear ... these people are scammers!

Ordered a charger on the 29th of May. Had to contact several times the customer support because I had no news. My order was never shipped. I was left with no explanation and an order cancelled on July the 17th. After a last contact and complain to the customer service, there has been no news from them. I don’t recommend at all. And I still have to find a charger. What a waste of time.

My JaybirdX3 earbuds have a defect in the left earbud. After emailing customer service and providing all the information requested, I was informed that my earbuds were out of warranty. They offered me 15% discount on new bids. I only used the buds occasionally. Jaybird does not stand behind the product that they know is defective, as I see many complaints about the JaybirdX3. I do not recommend purchasing from this company unless they change the way they handle defective products.

I originally purchased Jaybird Run and they fitted well with excellent sound. Then I noticed that sometimes when I turn my head the left earbud disconnects until i turn my head back again. Contacted Jaybird and they replaced them, the new ones after a month, had crackling sounds on some songs as if it couldn't handle certain frequencies, I complained and again Jaybird replaced them, this time with Run XT, no improvement, same issues, same poor connection. My wife bought me the X4. Excellent fit, excellent sound and no crackling. 9 months later though, go to connect them to the phone and they are dead. Connected to the charger there is a green light, but take them off the charger and nothing happens I have contacted Jaybird and still heard nothing I like their ideas and the quality of sound but the reliability is poor For the price they cost, I do not recommend the Run, the Run XT or the X4