JaybirdReviews of jaybird.com

Worst customer service ever. I bought Tarah Pro headphones in February. They broke within a month (apparently this is what Jaybird call rugged). I have now been waiting over a month for a refund or replacement. I have called and emailed around 10 times now. Still being passed around like a hot potato. First they asked me to take them back to my retailer. I had already sent them all my information including their order number as THEY WERE THE RETAILER! The next hold up was because they needed the same information that I had sent originally. Then it was because they wanted me to choose another colour because they didn't have my original colour in stock. I was told that they would be shipped within a few days. I waited around a week to call back and be told that they were not shipped as they were waiting for stock, which is ridiculous as I had already been asked to choose an alternative colour from the ones they had IN STOCK. By this point I had enough because I had waited 4 weeks and just wanted my money back. They accepted this and informed me that I would be contacted by the team who will process my refund. A week later, no contact from the refund team just an email claiming that they cannot process my refund because they have shipped a replacement despite the fact that they agreed to refund over a week ago and that I still have not received a shipping number. A day later after being passed around on the phone for over 30 mins and being passed to a complaints department which I was later informed doesn't exist still the matter has still not been resolved. Avoid this company at all costs. If this is not resolved shortly I will begin copying and pasting this bad review into the comments any advertising that I see from them to warn customers that Jaybird's customer service is not acceptable

Tarah Pro phone audio quality is absolutely horrible. Made dozens of calls using the Tarah Pro and nearly all said I sounded like I was talking through a pillow which is not surprising since the "omnidirectional" microphone is facing completely the opposite direction of the mouth. Unfortunately not all sound is omnidirectional which is why most headsets tend to point the microphone generally at the mouth or as close as possible. Customer service is outsourced overseas although the person I spoke with wouldn't say where. Received a copy-and-paste of part of the instruction booklet (which I already have) that did not even pertain to my question. There are some good qualities but for $160 I should be able to talk on the phone at least as well as the cheap corded apple ear buds but I can not. Would NOT recommend this product or company.

1) The online chat support person didn't seem as friendly and professional, as the rest of Jaybird support on email. 2) It was not easy to read the S/N from cord correctly: I was assuming S/N on the box is the same, so provided the wrong one to the representative. 3) It's not that convenient to be served having bought item in US and residing in another country (Ukraine). But eventually, I'm amused with the support experience - I managed to get a replacement hassle-free, without receipt (that I didn't have) and had it delivered to US address, who then forwarded it to Ukraine. I'll happily continue using my new pair of Jaybird X3's. Thank you!

Wow, not sure how Joybrid stays in business. We knew immediately that it was so poorly made that we had to return it. The craftsmanship was unbelievable. Uneven stitching, over stuffed & lumpy. I’ve never sat in a more uncomfortable couch. When they picked it up the driver said he had picked up 15 couches last month alone. They do a good job keeping Neg reviews off the site, they even disabled the customers picture part when I tried to post. What a mess. Never again

I bought Jaybird X3 three years ago and I absolutely loved the sound quality, build, design, and battery life. The battery life gradually went from 8 hours down to 1 hour. A few days ago I contacted the Support through the Jaybird App to see if I can get the battery replaced. They kindly offered me Jaybird X4 completely brand new as a replacement instead, without any costs (including shipping). I chose the color and then it took only one day for my new X4 to arrive from the Netherlands to Sweden. I love the X4. It doesn’t take as long to turn it on and off as the X3 did, and that annoying voice that announced the turning on/off in X3 has been taken away in X4 and the new ear fins are super comfortable. This is the best pair of earphones I have owned and I have tried many brands and products before. Thank you Jaybird for the great customer support and also for the great earphones 👏🏻👏🏻

I had a pair of X3s that stopped working because of sweat and they replaced with a pair of X4s that stopped working because of sweat. If you plan to sweat in these, don’t buy them. They sound great until the sweat gets into the controls and ruins the sound quality on one side of the headphones. Mine lost all bass, got quieter, and sounds distorted only on one side.

Super goede service gehad bij Jaybird. Ik had ze gemaild met een vraag. Ik kreeg 3 dagen later antwoord met excuses voor de "late" reactie. Ik kreeg het betreffende artikel gratis toegestuurd. Drie dagen later had ik het in huis.

Jaybird Tarah Pro, jeg mistede min oplader, derfor henvendte jeg mig til dem. de sendt mig en ny oplader kvit og frit, modtog pakken inden for 5 arbejdsdage.