JaybirdReviews of jaybird.com

1) The online chat support person didn't seem as friendly and professional, as the rest of Jaybird support on email. 2) It was not easy to read the S/N from cord correctly: I was assuming S/N on the box is the same, so provided the wrong one to the representative. 3) It's not that convenient to be served having bought item in US and residing in another country (Ukraine). But eventually, I'm amused with the support experience - I managed to get a replacement hassle-free, without receipt (that I didn't have) and had it delivered to US address, who then forwarded it to Ukraine. I'll happily continue using my new pair of Jaybird X3's. Thank you!

Hands down the best sitting pair of in-ear headphones (JayBird X) that I have ever had til date. But when you brand your product as sweat proof and your second pair of JayBird X model dies out within 2 years, you really regret using all that money. I got my 1st pair replaced with no problem. But after having the replacement pair for about a year and then dying out on me, I'm really disappointed. I sent an email to customer service 4 weeks ago and still no reply.... Update: just bought their vista model and feeling optimistic 🙏🏻

Had a pair of X3s that got fried about a month into use. Contacted support, and after verifying my purchase, and shipping my old headphones to them, they shipped me the replacements relatively quick. The only thing I do wish they had was a way to register your serial number so you didn't have to dig up old receipts.