JaybirdReviews of jaybird.com

Had a pair of X3s that got fried about a month into use. Contacted support, and after verifying my purchase, and shipping my old headphones to them, they shipped me the replacements relatively quick. The only thing I do wish they had was a way to register your serial number so you didn't have to dig up old receipts.

It's a massing shame because I've had just jaybird soft the last 3 years and they have been great. But since Logitech took over the customer service side it's been so bad. At point of sale I was told I got international warranty. But since Logitech took over they have now changed the rules and are not willing to replace my broke jaybird freedoms that I've had for 6 months and paid £169 for. I have a problem with them when I first had them and they changed them straight away no problem but that was with the old jaybird team sorting it out. I've heard a lot more bad reviews of late and I would recommend getting the new beats and airpods as you know where you stand with them companies when it comes to warranty and build quality.

Have had mine for 2 years. I have probably used them almost every weekday going to and from work + work outs. Bought them in October 2014 and in August 2016 they just stopped working. Jaybird's respond was that it is out of warranty... I have seen several posts on the Internet stating the same problem. How can you sell a product that has a lifespan of max 2 years? The product is actually really good, but if you have to spend +$150 every 2nd year on headphones I dont know if it is worth it... Im looking for a new brand...

I exercise a lot... Best purchase to date... period. And 100% customer care

Extraordinary. Extremely helpful costumer service with fast answer and very understanding. I would 100 percent recommend this company because of their high quality products, their policy and costumer service. 10/10.