JaybirdReviews of jaybird.com

Fantastic customer service. 3 emails, proof of purchase and upgraded Vista 2s. Couldn’t have been easier - excellent customer service.

Har et par af deres sports høretelefoner. Aldrig været noget med dem (selv her på 3 året) og da jeg tog fat i jaybird i forhold til flere af de udskiftelige dele. Gav de en super god service. Kan kun anbefale dem.

I am quite surprised to read the reviews here. My personal experience was excellent. I bought a pair of Jaybirds and lost one while using them. I was asked for proof of purchase, serial number and photos - all of which I provided and then a new pair of Jaybirds were sent out to me. Customer support were responsive, supportive and active. I am really grateful for the experience; it was a first and expensive purchase so it was great to receive this service.

Superb customer service and a solid product. Got my problem resolved in three emails.

My Tarah Pro earbuds gave out past the one year warranty period, and since I was only one month out from the expiry they offered to replace my earbuds regardless. Very prompt and friendly service - I’m impressed!

Jeg har fået mine Jabird Vista hvilket er helt perfekte. De duer til alt for mig. Om det er skole, arbejde, eller når jeg dyrker sport. De er super behaglige over længere perioder hvilket jeg aldrig har prøvet før. Jeg bruger dem ver dag og er meget tilfreds

I have unfortunately had a few issues with my Jaybird Tarah Pro model earphones. Fortunately I had the pleasure of speaking with customer service representative Baylie on both occasions! Calling the support number was straighforward and easy, no useless 10 minute prompts or robots. Baylie was incredibly helpful, kind and efficient. I cannot compliment her and the Jaybird team enough! After 2 quick emails back and forth asking for basic information, I was receiving a new pair of Tarah Pro earbuds in the mail. Baylie sent emails to keep me updated on the status of my replacement and it was wonderful being kept so informed. Other companies should truly takes notes from Jaybird on how to conduct customer support. Wish I could give them a 10 star rating!!

Outstanding customer service. Jaybird build quality buds that are designed to actually be worn. They are comfortable, secure, reliable and have good sound quality (that's coming from an audiophile). Their customer service professionals are real people who actually care about my experience. And their return and replacement policies are fair and generous. If you have a problem with your buds they will do whatever it takes to make it right. I've had Jaybird x3's since 2017 and now I have x3's and they have performed beyond my expectations. I will never go anywhere else for earbuds.