Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopOct 14, 2026

Hi Mike, We're very sorry to hear that you've been waiting a month for your order and have been unable to obtain a refund. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and frustration caused. We take concerns about missing orders and unresolved refund requests seriously and would appreciate the opportunity to investigate what happened. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us locate your previous correspondence, review your order status, and work toward an appropriate resolution. We understand that your patience has already been tested, and we're sorry we've let you down. We hope you'll give us the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Mae, We're sincerely sorry to hear about your disappointment with the two Infinity Flow devices you received. We also take your concerns about the information communicated through Facebook very seriously. We never want our customers to feel misled or uncertain about what they're purchasing, and we would appreciate the opportunity to review both the product discrepancies you've described and your previous conversation with our team. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? If possible, please also include photos of the products you received and screenshots of your Facebook conversation so we can thoroughly review your concerns and work toward an appropriate resolution. We truly regret that your experience has left you feeling this way and appreciate you bringing these issues to our attention. We hope to have the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Ash, We're deeply sorry for the prolonged shipping delays and the frustration you've experienced trying to get reliable updates about your order. We take your concerns very seriously and would appreciate the opportunity to investigate your order history, review the shipping information, and work toward an appropriate resolution. Unfortunately, we weren't able to locate your order based on the information provided in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us locate your previous correspondence and review your case more thoroughly. We understand that an apology alone cannot make up for the time and frustration you've experienced. We genuinely hope you'll allow us the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Lisa, Earning your trust means the world to us! Whether it's a sizing mix-up or a product concern, we're glad our team was able to provide the same kindness and helpful support on both occasions. Thank you for giving us the opportunity to assist you and for sharing such encouraging feedback. Knowing you feel confident in our team is one of the best compliments we could receive! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi June, The fact that you took the time to leave a review, even after canceling your purchase, makes your kind words even more meaningful! Richard truly has a gift for making customers feel valued and cared for, and we're delighted that his kindness and professionalism left such a wonderful impression. We'll make sure Richard sees your heartfelt appreciation! Thank you for recognizing his efforts and for giving us the opportunity to make your experience a positive one. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 8, 2026

Hi there, We're glad our team was able to step in and resolve everything promptly! Thank you for giving us the opportunity to make things right and for recognizing our customer service team's efforts. We truly appreciate your feedback! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 8, 2026

Hi Abigail, We're so glad our team was able to help with your Community membership and make the cancellation process easy for you! It's also exciting to hear you have two products on the way! We hope you absolutely love them and have a wonderful time getting started. Thank you for the kind words about our customer service team! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 8, 2026

Hi there, We're sorry to hear that the product didn't meet your expectations, but we truly appreciate you recognizing the kindness and efficiency of our customer service representative. 💜 While we wish your overall experience had been better, we're glad our team was able to provide the assistance you needed and make the process easier for you. Thank you for sharing your honest feedback! – The Infinity Hoop Team 💜