Infinity HoopReviews of infinityhoop.com

Watch your bank statements! Shady practices of enrolling you in a subscription without consent. 2 stars only because they did cancel and refund the charge that should never have happened to begin with. I can't stand these companies that automatically enroll you in subscription services hidden in fine print somewhere. It's predatory and gross. Will never purchase from infinity hoop again and would caution anyone else from supporting them as well.

I bought the infinity flow with the upgraded speeds, unfortunately an increase in cost doesn't mean increase in quality. In the video that advertises this product, the infinity flow the lady is holding looks like it's a pretty decent product, but when mine arrived it felt like the plastic was cheap and not of strong durable quality. The button that is in the video looks like a solid black button while the one that came on mine is a chrome copper colored piece of plastic that makes an annoying vibrating sound while it is in use. Not stoked about this purchase.

Update: They replied to my email and sent a full refund. I am satisfied in the resolution. They sent me a cheap knock off product. Will not answer my emails or text. There office location is listed as a virtual office. The item is made of cheap plastic. Has no nodules on either end. And does not have the correct speed settings. I feel I've been scammed.

After waiting a very long time to receive my order (after paying for express shipping) I got on here and wrote a review after I posted the review I got a text apologizing for the delay and that my page would be to my home soon. they asked me to update my review and they would send me free products for the delay as well as refunding me the extra for shipping. I have received the refund and now that I'm updating my review they will send me free stuff. My new review is that in order to get your product in a timely manner you must write a bad review however when you get your product just be prepared for it to not be the same as what they have listed on their website. I did order from the website directly and they product was not as all what it was pictured on line and when you pay as much as you do for things these day I don't want to get scammed. I feel as though it was false advertising. I hope that they do hold up their end of this update and send me the free products but we will see. I will be happy to update this as well to let anyone else know if they did hold to their word. I changed my review from a 1 start to a 2 star only because they final did reach out and I did receive my order even though it was a knock off version. This is my original review. I am extremely disappointed and frustrated with this company. I placed my order for the Infinity Flow at the beginning of the month, and I am STILL waiting for my order with no real communication about what is going on. What makes this even more upsetting is that I have tried repeatedly to contact the company. I have sent an email, TWO text messages, and left TWO phone messages, and I have not received a response from anyone. At this point, it’s not just about the delayed order—it’s the complete lack of customer service. If there is a delay or a problem with my order, then communicate that to me. Ignoring a customer who has already paid and is simply trying to find out where their order is is incredibly frustrating and unacceptable. I was excited to order the Infinity Flow, but this experience has completely changed the way I feel about supporting this company. I honestly don’t know if I even want to support a business that won’t communicate with its customers. I would really like someone from the company to finally respond and tell me what is going on with my order.

I was excited to try this out after seeing so much hype on social media everyday for weeks, I went back and forth about purchasing and I decided to get it. I used it (+the amazing sweat band!) 30 minutes a day consistently and loved that I could just put a podcast on and not be distracted like I sometimes am when I go for a walk. However, after a week I realized my body does not like this motion for the low back injury I suffered in a car accident 5 years ago. If you have low back pain, this may not be the right exercise for you. Nothing against Infinity Hoop or the product, just wasn’t right for my body I guess. The Infinity Hoop team (shout out to Rose specifically) was incredibly helpful with my return process. There were options and we found the one that worked best for me. Best of luck to you that this product works for your body.

I was having issues getting the ball to roll properly, it kept getting caught up. I texted the number on the web site (it said text or call) asking for some help. I never heard back and I was able to get it working on my own. Then I get an email asking me to "join up" and while I fully intend to use my hoop I will never "join up". My question was left unanswered so I am not happy with the support.

I ordered April 17th. Received an email on the 23rd saying it was shipped. Have yet to receive a tracking number. Contacted support and I’ve even contacted social media accounts and can’t get a straight answer. This is just ridiculous.

Placed my order 3 weeks ago and it hasn’t been shipped yet. Starting to wonder if it will ever arrive. If not, I will be requesting a refund for it and recommending that other people do not use this product. Update: 5/13- I requested a refund a week ago and still have not seen any progress on it. Not sure why it’s so difficult to cancel and refund an order for an item that never arrived to me. I will definitely recommend people do not use this company as it’s clear they will take your money and not ensure your order arrives.