Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopOct 14, 2026

Hi Jacinda, We love hearing how much you've enjoyed your Infinity Hoop journey, from starting with the Classic Hoop to adding the new Arm Hoops to your routine! It's wonderful that you've found both products easy to use and enjoyable. We also appreciate your honest feedback about the additional links and Community subscription. We understand your perspective, especially when it comes to keeping fitness affordable, and we're glad our team was able to cancel and refund your membership promptly. Thank you for your continued support and for sharing such thoughtful feedback. Keep enjoying those workouts! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi there, We're happy our team was able to sort everything out and turn an unexpected situation into a positive experience! It's exciting to hear that you're now giving the product a try! We hope you enjoy discovering what it has to offer. Thank you for giving us the opportunity to make things right! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Robin, We're delighted that Richard was able to help clear up the confusion surrounding your Community membership and find a resolution that worked for you! It's wonderful to hear that Richard's prompt communication and helpfulness made the process easier, and we hope you enjoy your complimentary gift! We'll be sure to pass along your appreciation to him. Thank you for your patience and for giving us the opportunity to make things right! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Lauren, What a lovely recognition of Darlene's efforts! We're delighted she was able to confirm your cancellation, arrange your refund request, and make you feel genuinely heard throughout the process. It's even better knowing the two complimentary gifts came as a pleasant surprise! We'll be sure to share your wonderful feedback with Darlene. Thank you for your continued loyalty and for giving us the opportunity to take care of you! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Lisa, What an incredible compliment for our customer service team, especially Darlene! Knowing that her responsiveness and willingness to go the extra mile made such a lasting impression truly means a lot to us. We'll make sure Darlene receives your special shoutout! Thank you for recognizing the care our team puts into helping our customers. We're grateful for your wonderful feedback! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Donna, Your comfort and well-being always come first! We're sorry that your back issues prevented you from enjoying your Infinity Hoop, but we're glad our team was able to understand your situation and offer a partial refund that worked for you. Thank you for recognizing our team's willingness to help. We truly appreciate your kind words and wish you all the best! 💜 – The Infinity Hoop Team

Response from Infinity HoopOct 14, 2026

Hi Tarah, We're truly sorry for the experience you've had with your order. We've recently experienced an unusually high volume of customer inquiries, which has unfortunately resulted in longer response times. However, we recognize that this does not excuse the lack of communication or the inconvenience you've experienced. We sincerely apologize that you've been left without answers, and we want the opportunity to make things right. Thank you for providing your order number, #833358, along with your purchase details. This information will be helpful in locating your order and reviewing your refund request. We hope to have the opportunity to resolve this for you. We will contact you by email to help make this right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Radhika, We're so pleased that our team made a great impression with their quick responses and willingness to help! Making sure our customers feel supported and their concerns are taken seriously is always important to us. Thank you for recognizing our team's efforts and for sharing your lovely feedback. We truly appreciate it! – The Infinity Hoop Team 💜