Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop reviews

Showing 15 reviews with 3 stars · Clear filters

Nikki L.
Oct 13, 2026
I was billed for the membership
I was billed for the membership, which I had declined when purchasing my lymphatic massager. I emailed and they said they’d cancel it and were sorry about the mess up and they’d send out a free gift. It’s been over a week and STILL nothing. NOTHING at all, I had to fanagle my own cancellation. Customer service let me down.
Response from Infinity HoopOct 14, 2026
Hi Nikki, We're truly sorry for the disappointment you've experienced with your Community membership. We'd really appreciate the opportunity to review your membership charges, confirm the cancellation status, and look into the complimentary gift you were promised. Unfortunately, we weren't able to locate your account based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us identify your previous correspondence and work toward resolving your concerns. We sincerely regret that we've let you down and hope you'll give us the opportunity to make things right. – The Infinity Hoop Team 💜
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K M.
Oct 8, 2026
Product? Meh. Customer service? Great.
I wouldn’t recommend the product, but once I had to go find customer service, the representative I had was terrific, very kind, quick to take care of the transaction, and I was grateful for the help.
Response from Infinity HoopOct 8, 2026
Hi there, We're sorry to hear that the product didn't meet your expectations, but we truly appreciate you recognizing the kindness and efficiency of our customer service representative. 💜 While we wish your overall experience had been better, we're glad our team was able to provide the assistance you needed and make the process easier for you. Thank you for sharing your honest feedback! – The Infinity Hoop Team 💜
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Virginia R.
Sep 25, 2026
Can’t get a response from customer service
While I enjoy my hoop purchase I have concerns with missing items that I was expecting. I am also unhappy with the infinity flow I received as the quality isn’t what I was expecting customer service is impossible to get through to and I’ve been waiting over 2 weeks for a response. I don’t have faith that my concern will be resolved. Which is such a waste as I’ve been looking forward to this product for a long time only to be let down.
Response from Infinity HoopSep 26, 2026
Hi Virginia, Thank you for sharing your honest feedback. 💜 We’ve recently experienced an unusually high volume of inquiries, which has caused delays in our response times, and we sincerely apologize for the wait. We’d really like the opportunity to review your concerns and work toward a resolution. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can identify your previous correspondence and assist you as quickly as possible. – The Infinity Hoop Team 💜
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Becca
Sep 21, 2026
Problem with Unit- Unknown Subscription
UPDATE: They did refund me for the subscription. The unit still doesn't work, but at least I was finally contacted back by the company. This is an absolute scam. I received my product and it didn't work- I contacted the company multiple times and never received a reply. Additionally, I was enrolled in a subscription without clear disclosure and charged automatically with no reminder and not given a way to get a refund.
Response from Infinity HoopSep 23, 2026
Hi Becca, Thank you for updating your review. We’re glad our team was able to get back in touch and resolve the Community membership refund for you. We understand, however, that the issue with your product still leaves your overall experience unresolved. We appreciate you sharing both the positive outcome with the refund and the areas where your experience fell short, and we’d like to make sure your product concern receives the attention it needs. – The Infinity Hoop Team 💜
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DIANNA K.
Sep 16, 2026
I ordered the infinity loop by mistake
I ordered the product by mistake. It did take a bit for them to get back to me. But I was able to get the order cancelled and refunded
Response from Infinity HoopSep 23, 2026
Hi Dianna, Thank you for sharing your experience. We’re sorry it took longer than expected for our team to get back to you, but we’re glad we were ultimately able to cancel the order and process your refund. We appreciate your patience while everything was being resolved and your honest feedback about the response time. – The Infinity Hoop Team 💜
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S. R.
Jun 24, 2026
Not aware of 39.99 monthly subscription fee
I was not aware that by purchasing it I would get a 39.99 fee every month for content I never used! That was an expensive mistake I made. Once I requested to cancel the subscription, it was canceled.
Response from Infinity HoopJun 27, 2026
Hi there, Thank you for taking the time to share your feedback. We understand how an unexpected subscription charge can be frustrating, especially if you weren't planning to use the community content. We're glad to hear that once you reached out, our customer service team was able to quickly process your cancellation request and get everything taken care of for you. 😊 Thank you for giving Infinity Hoop a try, and we hope you continue enjoying your product! – The Infinity Hoop Team 💜
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zythia13
Jun 12, 2026
Not for me
I received the product after some time. I put it together and immediately tried it out. However, even though it did make some noise, that would have been tolerable. But it kept binding up while going around the track. So I took it all back apart immediately and put it back in the box and emailed for assistance. It took them a little while to get back to me, but they did and they did do their refund as stated once I returned the product. I do believe I had to pay my own shipping. They offered an initial partial refund, but since I knew I'd never need the product, I went with the full refund minus my $11 for shipping. That seemed worth it to me. But at least they were helpful!
Response from Infinity HoopJun 13, 2026
Hi there, Thank you for taking the time to share your experience. 💜 We're sorry to hear that the hoop didn't perform as expected and that the binding issue prevented you from enjoying the product. We're glad, however, that our team was able to assist you through the return process and honor the refund once the item was returned. We also appreciate you acknowledging the support you received along the way. Thank you again for your honest feedback. Reviews like yours help us continue improving both our products and customer experience. We wish you all the best on your fitness journey! – The Infinity Hoop Team 💜
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Annie A.
Jun 11, 2026
Additional charges.
The product is fine. Charges after purchase appear for $39.99. I contacted support and they did refund but this is sneaky and they need to stop as I have read multiple reviews of this issue.
Response from Infinity HoopJun 13, 2026
Hi Annie, Thank you for sharing your feedback. 💜 We're glad to hear that our support team was able to assist you promptly and process the refund when you reached out. We also appreciate your honest comments regarding the community subscription. The membership is an optional offer that includes a free trial period before any recurring billing begins, and we understand that not every customer has the same experience or expectations regarding it. Feedback like yours is important and helps us continue improving our communication and overall customer experience. Thank you again for taking the time to leave a review and for giving Infinity Hoop a try. – The Infinity Hoop Team 💜
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