Infinity HoopThe Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
652 approved reviews, newest moderated first
Nicole Renee M.
Customer service was kind and helpful.
Response from Infinity HoopOct 8, 2026
Hi Nicole, Kindness and helpfulness go a long way! We're happy our team made your experience a positive one. Thank you for taking a moment to recognize our customer service team. We truly appreciate it! – The Infinity Hoop Team 💜
Rebecca
UPDATE- I received an email stating they are issuing a full refund . They were extremely apologetic about the entire ordeal. They went above and beyond the refund by also offering to send a new device along with their GLP 1 patches and toning cream. I would certainly say they have gained my trust back. I have updated this review to 5 starts for their communication and the way they have resolved my concerns. I sent an email with photos of the "infinity flow" device including packaging and unboxing it. The strap was just folded on top not packaged and looked cheaply made. The device itself looked nothing like the photos online nothing on the box said or had anything to do with infinity hoop. The package itself had another lable over top of the original label. I have placed phone calls with no answers. I left voicemails and still no replies. What kind of company promotes new products and has no one to field phone calls or emails? I will be filing a complaint with the BBB if I don't get a reply stating I am being refunded in full or I am getting the correct product shipped.
Response from Infinity HoopOct 8, 2026
Hi Rebecca, We're very sorry to hear about your disappointing experience with your Infinity Flow order. We understand how concerning it must be to receive a product that doesn't appear to match what was advertised, especially with the packaging and quality concerns you've described. We also sincerely apologize for the frustration of reaching out through emails, phone calls, and voicemails without receiving the assistance you deserve. We've recently experienced an unusually high volume of customer inquiries, which has unfortunately affected our response times. However, we understand that this doesn't excuse the lack of timely communication. We take your concerns seriously and would appreciate the opportunity to review the photos you've provided, verify the product you received, and work toward an appropriate resolution. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us locate your previous correspondence and prioritize reviewing your concerns. We sincerely apologize again and hope you'll give us the opportunity to make things right. – The Infinity Hoop Team 💜
Tracie A.
I wanted to cancel my "community" support quickly and not be charge for it on a recurring basis, so I emailed the customer service group. They replied in a timely manner, were kind and offered 2 items as a courtesy, which I was very surprised and pleased about. Overall, a very good experience.
Response from Infinity HoopOct 8, 2026
Hi Tracie, We're delighted our team could make the cancellation process quick and easy for you! It's even better knowing the little extra gifts came as a pleasant surprise. Thank you for recognizing the kindness and care our team put into helping you. We truly appreciate your wonderful feedback! – The Infinity Hoop Team 💜
Tori P.
Contacted customer support right after receiving because I tried it out, and the thing doesn't work. The sliding wheel the ball connects onto and uses to slide through the inner chambers of the hoop gets stuck constantly. I wore tight clothes as instructed, I spaced my feet apart with one slightly in front of the other, I watched numerous videos and nothing I did helped. Not to mention they sent the wrong size waist trainer so I couldn't wear that underneath, but that was the only difference. I asked multiple times to just return it and get my money back and they continuously rebuffed my request and eventually told me to send in a video of myself using the product. Are you kidding me? I'm not a dunce. The product never worked. It's been sitting in the ridiculous box on my kitchen counter along with the wrong sized waist trainer a week after getting it. You shouldn't have to jump through hoops to just return a product that's defective. All I needed was a shipping label and I'd have sent this back. I just walk with my dog more, no need for the gimmicky hoop of frustration.
Response from Infinity HoopOct 8, 2026
Hi Tori, We're truly sorry to hear about your frustrating experience with your Infinity Hoop and the incorrect waist trainer size. We understand how disappointing it must be to receive a product that doesn't function as expected, especially after following the instructions, watching tutorials, and making several attempts to get it working. We also sincerely apologize that your requests to return the products haven't been resolved. While our team may request videos to better understand potential product issues, we recognize how frustrating this can feel when you've already explained the problem and simply want a resolution. We'd really appreciate the opportunity to review your case, including your previous correspondence and return requests, and work toward a fair resolution. Unfortunately, we weren't able to locate your order using the information provided in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us identify your case and review the available options. Thank you for bringing these concerns to our attention. We're sorry we've let you down and hope we can make things right. – The Infinity Hoop Team 💜
Amber P.
Even though it took a minute before I got a response from customer service, when they did respond, they promptly fixed my issue and went above and beyond to make me feel heard. I love my infinity hoop.
Response from Infinity HoopOct 8, 2026
Hi Amber, We truly appreciate your patience while waiting for our response! We're glad our team was able to turn things around, resolve your concern, and make you feel genuinely heard and cared for. And hearing that you love your Infinity Hoop makes this even better! Thank you for giving us the opportunity to make things right and for sharing your experience! – The Infinity Hoop Team 💜
Michelle M.
I hadn't realized that the Premium Community, was a charge that would automatically charge my card after a month free. When I sent a message to customer service, despite then being backed up and taking time, they have worked with me to make sure my subscription was canceled and even offered more.
Response from Infinity HoopOct 8, 2026
Hi Michelle, We really appreciate your patience and understanding while our team worked through a higher volume of inquiries! We're glad we could help get your Community membership canceled and offer a little something extra to make your experience better. Thank you for giving us the opportunity to assist you and for recognizing our team's efforts despite the wait! – The Infinity Hoop Team 💜
Karen G.
I had been having a frustrating time with a detox tea subscription (coming too often, and the website not responding to “pause” requests), so contacted support. I heard back from Lyra, asking for a clarification and soon heard from Rose who both sympathized with and solved the problem. The speed of Rose’s responses were uncanny—barely asynchronous! A very satisfying experience and outcome.
Response from Infinity HoopOct 8, 2026
Hi Karen, We're delighted that Lyra and Rose were able to turn a frustrating subscription experience into such a positive outcome! It's wonderful to hear that Rose's quick responses and understanding made such a difference. We'll be sure to share your thoughtful feedback with both of them. Thank you for recognizing their efforts and giving us the opportunity to make things right! – The Infinity Hoop Team 💜
Mary T.
I wanted to cancel my subscription. When I reached out to customer service they cancelled the subscription. Thankful that I didn't have to go through hoops to get the subscription cancelled. Customer service was responsive and courteous.
Response from Infinity HoopOct 8, 2026
Hi Mary, No jumping through hoops here! We're happy our team could make the cancellation process simple and hassle-free for you. Thank you for recognizing our team's responsiveness and courtesy. We truly appreciate your kind feedback! – The Infinity Hoop Team 💜