Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopOct 21, 2026

Hi Jo, We're sorry to hear about your concerns regarding your order and the difficulty you've experienced getting an update. We understand how important it is to receive timely shipping information, especially when you're looking forward to receiving your purchase. Our customer support team does its best to respond to all inquiries within 12–24 hours. If you haven't received a reply, could you please check your spam or junk folder? Occasionally, our responses may end up there. We'd also be happy to look into your order status and previous correspondence. Unfortunately, we weren't able to locate your order based on the information available in your review. Please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name. This will help us locate your details and provide the assistance you need. We appreciate your patience and hope to get this sorted out for you soon! – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Roberta, We're sorry to hear about your concerns regarding the product you received and the difficulty you've experienced reaching our support team. Our customer support team does its best to respond to all inquiries within 12–24 hours. If you haven't received a response, we kindly recommend checking your spam or junk folder, as our emails may occasionally be filtered there. We'd be happy to review your order and verify whether the correct product was sent. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? If possible, please also attach a photo of the product you received so we can investigate further and explore the available resolutions. We appreciate the opportunity to address your concerns and hope to get everything sorted out for you. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Dani, We're sorry to hear that your experience with the product hasn't met your expectations. Regarding your Community membership, we're glad you were able to submit your cancellation request. We'd be happy to help verify its status and address any concerns about future charges. As for the device, we'd appreciate the opportunity to review its performance, particularly the battery life you've described, as we'd like to determine whether it's functioning as intended or if further assistance is needed. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will allow us to review both your membership and product concerns and explore the available solutions. Thank you for sharing your feedback. We hope you'll give us the opportunity to look into this further and help improve your experience. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Alex, We're sorry to hear that the product's battery life hasn't met your expectations. We also understand your concerns regarding unexpected charges. Our Community membership is an optional subscription, and we're always happy to help customers review their membership status, understand any charges, or request a cancellation. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us review your product concerns and any membership-related questions. We appreciate you sharing your feedback and would welcome the opportunity to address your concerns and find an appropriate resolution. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Sydney, We're sorry to hear about your experience with our product and your concerns regarding an unexpected charge and pending refund. Our customer support team does its best to respond to all inquiries within 12–24 hours. If you're waiting for an update, we kindly recommend checking your spam or junk folder in case any of our responses were filtered there. We take billing concerns seriously and would appreciate the opportunity to review the additional charge, check the status of your refund request, and look into your previous correspondence. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us identify your account and investigate your concerns more thoroughly. We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns and work toward a satisfactory resolution. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Alyssa, We're sorry to hear about your concerns regarding the Infinity Flow device you received. We're glad to hear that you've been enjoying the device itself, but we also recognize that you'd like further clarification about the differences in its appearance and design. We understand that our team previously offered a 30% partial refund or a full refund upon return, and we'd be happy to review your concerns further. Our customer support team does its best to respond within 12–24 hours. If you haven't received a recent reply, could you please check your spam or junk folder in case our response was filtered there? Unfortunately, we weren't able to locate your order based on the information available in your review. Please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name. This will help us locate your previous correspondence, review the product differences you've mentioned, and assist you with the available options. We appreciate your feedback and would welcome the opportunity to provide the clarification and assistance you're looking for. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 21, 2026

Hi Sarah, We're very sorry to hear about your experience with your order and the difficulties you've encountered while trying to resolve your concerns. We recognize that you've already spent considerable time communicating with our support team and that the resolutions offered so far haven't met your expectations. We'd genuinely appreciate the opportunity to review your order, the replacement arrangements, and your previous refund requests to better understand what happened and explore an appropriate solution. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us review your previous correspondence and investigate the missing items and sizing concerns more thoroughly. We value your feedback and understand that you're looking for a resolution rather than another round of inconvenience. We hope you'll allow us the opportunity to review your case and work toward making things right. – The Infinity Hoop Team 💜