Missing I.
Missing items
The response time wasn't bad. I felt like the communication between departments was insufficient. When the person originally sent the information to someone else I didn't hear anything for a long while. Then the issue was fixed but no one ever told me it was being fixed. That happened twice at separate times, all though I sent both issues at the same time. In the end my issue was resolved. I feel the timing and communication could have been better.
Response from Infinity HoopAug 2, 2026
Hi there, Thank you for taking the time to share your honest feedback. 💜 We're glad to hear your issue was ultimately resolved, but we appreciate you pointing out the gaps in communication along the way. Keeping our customers informed throughout the resolution process is important to us, and feedback like yours helps us identify where we can improve. Thank you for giving us the opportunity to assist you, and we hope to provide an even better experience in the future. – The Infinity Hoop Team 💜