HiStripsReviews of histrips.com

Response from HiStripsJul 3, 2026

Hi Virgil, We're very sorry to hear about your experience and sincerely apologize for the frustration. We checked our support inbox but were unable to locate any emails or an order under the name shown on this review, so we're unable to identify your order and investigate what happened. We'd really like the opportunity to help resolve this for you. Please contact us at [email protected] with your order number or the email address used to place the order, and we'll look into your case right away. We look forward to hearing from you and doing our best to make this right.

Response from HiStripsJul 2, 2026

Hi Sam, We're truly sorry for the experience you've had. This is not the level of service we want any of our customers to receive, and we sincerely apologize for the frustration caused by the delays and lack of communication. We'd really like the opportunity to make this right. Could you please provide the email address you used to contact us or place your order? Alternatively, you can reach out to us directly at [email protected]. Please know that we're committed to resolving this issue for you, whether that means locating your order, arranging a replacement, or issuing a refund if appropriate. Our support team will be there to assist you every step of the way. We hope to hear from you soon so we can get this resolved.

Response from HiStripsJul 2, 2026

Hi Victor, We're truly sorry for the frustration and disappointment you've experienced. We completely understand why you feel this way, and we sincerely apologize for both the shipping delay and the time it took to resolve your concerns. We've replied to your emails and have resolved your case by processing a full refund. To make things as easy as possible, we've also waived the need to return the product. We hope you've received our email with the update. If you haven't, please check your spam or junk folder, or reply to us directly and we'll be happy to resend the confirmation. Please know that we're committed to making this right and appreciate you giving us the opportunity to resolve the issue.

Response from HiStripsJul 2, 2026

Hi Emma, Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. We sincerely apologize for the confusion regarding the instructions. We'd love the opportunity to help you get your Onyx Band set up and working properly. Please reach out to us at [email protected], and our support team will be happy to provide step-by-step guidance and answer any questions you have. We'll be waiting for your email and will do our best to resolve this for you as quickly as possible. In the meantime, we also have a video tutorial available on our website that walks you through the setup and features of the Onyx Band: https://histrips.com/pages/onyx-sleep-wrist-alarm-instructions We appreciate your feedback and hope we can turn your experience around.

Response from HiStripsJul 2, 2026

Hi Brendan, Thank you so much for taking the time to leave us such a wonderful 5-star review! We're delighted to hear that we were able to quickly resolve the charging issue and that you had such a positive experience with our support team. We truly believe that great customer service comes from real people who genuinely care, so it means a lot to hear that this stood out to you. It's especially rewarding to know you're enjoying the product as well. Your kind words and support mean a great deal to our entire team. Thank you again for choosing HiStrips, we're always here if you ever need anything!

Response from HiStripsJul 1, 2026

Hi Joe, Thank you so much for taking the time to leave us such a wonderful 5-star review! We're delighted to hear that Ryan was able to resolve your issue and provide the level of customer service you deserve. We believe that making things right for our customers should always be the priority, and we're thrilled Ryan was able to do just that. Your kind words mean a lot to our team, and we'll be sure to share your feedback with Ryan. Thank you again for your support and for choosing HiStrips! Kind regards,

Response from HiStripsJul 1, 2026

Hi Burhan, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with both our product and support did not meet your expectations. We want to clarify that refunds are never contingent on leaving a positive review. If our communication gave that impression, we sincerely apologize, as that was never our intention. We appreciate your feedback, as it helps us improve both our products and our customer service. If there's anything further we can do to address your concerns, please don't hesitate to reach out to us directly, we'd be happy to help. Best regards,

Response from HiStripsJun 30, 2026

Hi Maksim, Thank you so much for your kind review! We're glad we could help sort out your order and make the process easy for you. Accidents happen, and we're always happy to help when we can. We really appreciate you taking the time to share your experience. Enjoy your Onyx!