HiStrips offers the ultimate performance & recovery solutions for athletes & everyday performers. Elevate your training & sleep with our innovative products and achieve your peak potential. Live a healthier, more energized life with HiStrips.
HiStrips (histrips.com) has 610 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
histrips.com
Website
histrips.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered 2 red light panel (phone size) only used 2 weeks daily. Theyre dead. Just wont turn on anymore.
Response from HiStripsJul 5, 2026
Hi Cristal,
Thanks for taking the time to leave a review, even though it's not the experience we wanted you to have.
Have you already reached out to us at [email protected]? If not, we'd really like the chance to help. From what you've described, it sounds like something we should be able to look into together.
We've also sent a request through Trustpilot asking for your contact details. If you could fill that out, we'll get in touch with you directly and work on getting this resolved.
Hopefully we'll be speaking with you soon.
TB
Trokil B.
Thanks to support team
Thanks to support team, they solved my shipping problem so fast.
Response from HiStripsJul 4, 2026
Hi Trokil,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that our support team was able to resolve your shipping issue quickly. Providing fast and helpful assistance is always our goal, so it's great to know we could help.
Your kind words truly mean a lot to our team and motivate us to continue providing the best service possible.
Thank you again for choosing HiStrips. If you ever need anything in the future, we're always here to help.
RM
Roberto M.
Pessimi
Pessimi. Nonostante li abbia messi più volte a regola d'arte, si staccano subito a differenza di altri cerotti nasali più commerciali (e molto più economici)
Response from HiStripsJul 4, 2026
Hi Roberto,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that the nasal strips didn't meet your expectations.
We understand how frustrating it is when a product doesn't perform as expected, especially if it doesn't stay in place. This is certainly not the experience we want for our customers.
Our support team has already reached out to you via email, and we hope to hear back from you soon so we can better understand what happened and work toward a resolution.
Please reply to our email, and we'll be happy to assist you.
We sincerely apologize again for the disappointment.
MT
Mark T.
Already recommended them to friends.
Already recommended them to friends.
Response from HiStripsJul 4, 2026
Hi Mark,
Thank you so much for your amazing support!
It truly means a lot to hear that you've already recommended us to your friends. Word-of-mouth recommendations are one of the greatest compliments we can receive, and we're incredibly grateful for your trust.
We hope you continue to enjoy your HiStrips products.
Thanks again for being part of the HiStrips community! 😊
NL
Ángel Lapusan G.
Onyx Wrist Alarm and support team
I ordered the Onyx Wrist Alarm, and at first I had to wait for almost a month. Even though, I rate them with 5 stars as this was not a direct issue with them, but with the delivery company. I've been exchanging emails with the team support, Felix and especially Jay, who have been very polite and resolutive. When the product arrived, I had some issues with it and they reached out instantly with me to find a solution; I'm getting a replacement sent to me as I text this, which is amazing.
Overall the support, the company and their product are lovely, and I fully recommend them:)
Response from HiStripsJul 4, 2026
Hi Angel,
Thank you so much for your wonderful review and for taking the time to share your experience with us!
We truly appreciate your patience throughout the shipping delay and your understanding that it was caused by the carrier. Your kind words about our support team mean a great deal to us. We'll be sure to share your feedback with them, they'll be delighted to know they made a positive difference.
We're also glad we were able to quickly assist with the issue you experienced and arrange a replacement for you. Providing prompt and helpful support is something we strive for with every customer.
Thank you again for your recommendation and for giving us the opportunity to make things right. We hope you enjoy your replacement, and if you ever need anything in the future, please don't hesitate to reach out. We're always here to help! 😊
ST
Stevie
Good service but not the right product for me
Likely a scam that I unfortunately fell for. Ordered a wrist alarm on 11/06/26 and had a confirmation email saying they had received the order and further emails with updates. Unfortunately, the emails saying it was out for delivery and then delivered were 2 mins apart from each other and no package has arrived. There was also no tracking number so I can't review any pictures to see if the package has been delivered to the wrong property.
UPDATE Aug 2026
Product was delivered after conversations with customer service who, after this review, were very responsive! The package had been returned to the warehouse without communication however it was due to my error that it was, which was communicated professionally. The product itself is good, works as intended but isn't the right thing for me but it definitely has a use for when in travelling/camping so worth a try!
Response from HiStripsJul 3, 2026
Hi Stevie,
We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been.
Please know that we're here to help and would really like the opportunity to investigate what happened with your order. In some cases, carriers may incorrectly mark a parcel as delivered or deliver it to a nearby location, and we'd like to look into this for you.
Please contact us at [email protected] with your order details so we can properly investigate the shipment, help locate your package, and, if necessary, arrange an appropriate resolution. Customer satisfaction is very important to us, and we'll do everything we can to resolve this as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to make things right. We look forward to hearing from you.
TP
Tiffany P.
0 Stars
0 Stars. Terrible purchasing experience. Equally Terrible Customer Service.
I ordered the wristband on June 13, the company advised the item would ship in 1-3 days. On June 22 I emailed customer support (there is no customer support number-everything is via email) since the item tracking showed processing and asked to cancel the order since it was a Father’s Day gift and wasn’t shipped nearly 10 days after being ordered. I was advised via email that the item couldn’t be cancelled because it was in the fulfillment process, but that I could return for a full refund once received. The item didn’t ship until the 28th (a full week later) and arrived on the 30th. Upon receipt I immediately emailed and asked for the item to be returned. On July 1 I was asked to “try the item” before I could return it. I emailed back and said no, and to proceed with the return. They then emailed and requested I open and photograph the item so they can see its condition before they will process the return. I still haven’t received the return confirmation yet. This is the absolute worst customer service I’ve ever experienced. The item didn’t ship for over two weeks and now the company is giving me the run around to return a new, never used item with return requested before the item was delivered and again immediately upon receipt of the item. Never experienced this level of unprofessional service from any company. If I could give negative stars I would.
Response from HiStripsJul 3, 2026
Hi Tiffany,
We're truly sorry for the experience you had, and we completely understand your frustration.
We've already replied to your email, and to resolve this as quickly as possible, we've processed a full refund for your order. There's no need to return the item, you may keep it as our gift or pass it along to a family member or friend.
We sincerely apologize for the delay in shipping and for the inconvenience caused during the return process. We understand that this was intended to be a Father's Day gift, and we recognize how disappointing it was that it didn't arrive in time. We take full responsibility for falling short of your expectations.
While we do ask for a photo in some return cases to verify the item's condition and help improve our quality control, we understand that, in your situation, this added to your frustration. That was never our intention, and we're sorry for the experience.
Customer satisfaction is our highest priority, and we always aim to resolve any issues as fairly and quickly as possible. We value every piece of feedback we receive, as it helps us improve both our products and our service.
Thank you again for your honest feedback, and we sincerely apologize for the disappointment. We wish you all the best.
JF
Joe F.
Order hasn’t shipped after 7 business days
I placed an order for the onyx alarm on 6/23. As of today 7/2 there has been no notification or indication that the order has shipped. I’ve been in communication with someone through their support email but they’ve informed me the carrier has it. I reached out to the carrier and they informed me they haven’t received it yet. I know we as a society are jaded and spoiled with Amazon shipping times, but 7 business days without shipping is insane to me. I’ve even received emails asking how my first night using the alarm was. A bit tone deaf if you ask me.
They’ve been communicative but there has been zero movement on an order placed more than a week ago. I’ll update the review once I receive the product, but who knows when that may be.
Response from HiStripsJul 3, 2026
Hi Joe,
We're very sorry for the delay, and we sincerely apologize for the frustration this has caused.
We've already replied to your email and want to assure you that we're here to help in any way we can.
We completely understand how confusing it is to receive an email asking for feedback before your order has arrived, and we appreciate you pointing that out. Your feedback is valuable, and we'll share it with our team to help improve the customer experience.
Please rest assured that we're actively monitoring your shipment and working with our team to get it moving as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
