HiStripsReviews of histrips.com

Response from HiStripsJul 10, 2026

Hi Hannah, We're truly sorry to hear about your experience, and we sincerely apologize if you haven't received our replies. Please know that we respond to customer emails every day. If you haven't seen a response from us, we kindly recommend checking your spam or junk folder, as sometimes our emails can be filtered there. We've also reached out to you here on Trustpilot and requested your order details. If you could please provide them, we'll be happy to look into your case, assist you properly, and work toward resolving the issue as quickly as possible. Rest assured, we're here to help and will do everything we can to make this right. We look forward to hearing from you.

Response from HiStripsJul 9, 2026

Hi Rabia, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We have already reached out to you by email and hope you've received our message. We're committed to resolving your concerns, whether it's regarding the device or the subscription, and we're here to help find the best solution for you. We're currently waiting for your reply so we can assist you further and make this right. Thank you, and we hope to hear from you soon.

Response from HiStripsJul 9, 2026

Hi Rich, We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We have already replied to your email and hope you've received our message. Please know that we're here to resolve this for you and will do everything we can to make things right. We're currently waiting for your reply so we can continue assisting you and provide the best possible solution. Thank you for giving us the opportunity to help, and we look forward to hearing from you soon.

Response from HiStripsJul 8, 2026

Hi Jim, Thanks so much for taking the time to leave such a thoughtful review. I love that you mentioned how it's helped with both shift work and not waking your wife. That's exactly the kind of situation the Onyx was designed for, so it's great to hear it's made such a difference for you. It's also nice to hear your thoughts on the single-button controls. We know they can seem a little unusual at first, so it's great that you found them intuitive once you got used to them. Thanks again for giving us a chance despite your initial skepticism. We're really happy the Onyx turned out to be worth the investment, and we hope it keeps making those early mornings and night shifts a little easier.

Response from HiStripsJul 8, 2026

Hi Fidde, Thank you so much for your wonderful review! We're thrilled to hear that everything went great and that you had a positive experience with us. Your support truly means a lot to our team. We hope you continue enjoying your order, and if you ever need any assistance, we're always here to help. Thank you again for choosing HiStrips!

Response from HiStripsJul 7, 2026

Hi Daragh, Thanks so much for your review! 🖤 I'm really glad Ryan was able to help resolve the issue and get those replacement packs arranged for you. We'll make sure he sees your kind words, he'll be delighted to know his support made a difference. We really appreciate you giving us the opportunity to make things right. If you ever need anything else, just let us know. We're always here to help.

Response from HiStripsJul 7, 2026

Hi Eliza, We're truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide, and we completely understand why you feel disappointed. We'd genuinely love the opportunity to help make this right. One thing we'd really like to understand is your comment about waiting weeks for replies, as this is not our normal response time. Our support team works hard to respond to customer emails every day, so we'd like to investigate what happened in your case and why your messages weren't handled as expected. Rest assured, we're here to help resolve this in your favor. We've requested your order information through Trustpilot. Once you provide it, we'll reach out to you directly, review your case thoroughly, and do everything we can to reach a fair resolution. Again, we're very sorry for your experience, and we hope you'll give us the opportunity to make this right.

Response from HiStripsJul 6, 2026

Hallo Nikola, es tut uns leid, dass du bisher keine Rückmeldung erhalten hast. Wir haben dir soeben per E-Mail geantwortet und alle aktuellen Informationen zu deiner Bestellung sowie die möglichen Lösungen geschickt. Wir setzen die Kommunikation dort fort und sind zuversichtlich, dass wir gemeinsam eine passende Lösung finden.