Jeppe
Absolutely supreme customer service!
Absolutely supreme customer service! I had my doubts about buying the Onyx bracelet, as I didn't know if it was gonna help me or not. Turned out it did, and i was really happy about it. But one day, it just started vibrating like crazy, unless I had it on the charger - so unfortunately I had to throw it away. I then proceeded to contact customer service, as i was about sad about not having it. I got a fella named Steve, who responded to my emails. I explained my situation, and he was incredibly accommodating and offered me a replacement, even though i couldn't provide a video of the crazy-vibrating-bracelet 😂 That is how customer service is supposed to be - helping out the people, who appreciate your products. So thank you HiStrips, for helping me wake up feeling fresher(for the first time in... 10 years?) and a special thanks to Steve, for being a very helpful and kind guy, with very fast responses to my questions. ⭐⭐⭐⭐⭐
Response from HiStripsOct 18, 2026
Hi Jeppe, Thank you so much for your kind words! We’re thrilled to hear that the Onyx Band has helped you wake up feeling fresher. We’re also glad Steve could help and make things right. Your feedback means a lot to our team, and we truly appreciate your support!