HiStripsReviews of histrips.com

Response from HiStripsJul 15, 2026

Hi Emily, Thank you so much for taking the time to update your review. While we're sorry that the Onyx Wrist Alarm wasn't the right fit for your needs as a deep sleeper, we're truly grateful that you gave us the opportunity to make things right. Providing prompt and fair support is very important to us, so it means a lot to hear that you were happy with the way your case was handled. We genuinely appreciate your kind words about our customer service and your willingness to update your experience. Feedback like yours helps other customers understand that, even when a product isn't the perfect fit, we'll always do our best to resolve the situation fairly. Thank you again for your understanding and support. We wish you all the best, and if we can ever help you in the future, please don't hesitate to reach out.

Response from HiStripsJul 14, 2026

Hi Will, Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience with our customer support. Your kind words truly mean a lot to our team. As for the Onyx Band, we hope that with a little more time your body continues to adapt to the vibration pattern. Many deep sleepers find that using all three alarms and giving themselves a week or so helps improve their response. Thank you again for your support and for choosing HiStrips. If you ever need any assistance or have any questions, we're always here to help. We hope the Onyx Band becomes an even more reliable part of your morning routine!

Response from HiStripsJul 12, 2026

Hi Jorn, Thank you so much for taking the time to share your experience! We sincerely apologize again for the shipping delay, and we really appreciate your patience and understanding while your order was on its way. We're delighted to hear that your first impressions of the Onyx Band have been positive, that you found it easy to set up, comfortable to wear throughout the night, and that you're happy with the overall quality. Thank you as well for your kind words about Jay. We're glad we were able to keep you informed throughout the delivery process. We hope the Onyx Band continues to work well for you over the coming days and weeks. If you ever have any questions or need assistance, please don't hesitate to reach out, we're always here to help. Thank you again for choosing HiStrips, and we wish you many restful nights ahead!

Response from HiStripsJul 12, 2026

Hi Brian, Thank you so much for taking the time to share your experience with us! We're delighted to hear that, although there was a small shipping hiccup, our team was able to resolve it to your satisfaction. Your patience and understanding truly mean a lot to us. It's also fantastic to hear that the Nasal Strips have made such a positive difference for your breathing. We designed them to provide a secure, comfortable fit, even during exercise and heavy sweating, so it's great to know they're performing well for you. We hope you enjoy trying our Mouth Tape as well, and we truly appreciate your support and recommendation. Thank you again for choosing HiStrips, we're always here if you ever need anything!

Response from HiStripsJul 12, 2026

Hi Marti, Thank you so much for taking the time to share such a thoughtful and honest review. We're delighted to hear that you were impressed with the quality of the Onyx Band and found it comfortable and easy to set up. While we're sorry it wasn't able to wake you despite trying all of the recommended adjustments, we truly appreciate you giving it a fair chance. Sleep sensitivity to vibration can vary from person to person, and we understand that it may not be the right solution for everyone. Our goal is always to work with our customers to find the best possible outcome, so we're glad we could help you reach a solution that worked for you. Thank you as well for your kind words about Jay. We'll be sure to share your feedback with him, it will mean a great deal. We sincerely appreciate your recommendation and your trust in our customer support. Wishing you all the best, and thank you again for choosing HiStrips!

Response from HiStripsJul 11, 2026

Hi George, Thank you so much for your wonderful review! 😊 We're delighted to hear that you're happy with both our products and our customer service. Your kind words truly mean a lot to us. I'll be sure to pass your compliments on to Jay, I'm sure he'll be thrilled to know he was able to help. We're always happy to assist, and we're glad we could get everything sorted for you. Thank you again for your support. We look forward to serving you again in the future!

Response from HiStripsJul 10, 2026

Hi Ivan, We're really sorry to hear about your experience, and we completely understand why you'd be frustrated. We'd really appreciate the chance to look into this properly and get it sorted for you. Please send us your name, the email address used for your order, and your order number by emailing us at [email protected]. Once we have those details, we'll review everything and work with you to resolve this as quickly as possible. Thanks for bringing this to our attention. We hope you'll give us the opportunity to make things right.

Response from HiStripsJul 10, 2026

Hi Stuart, We're really sorry to hear about your experience. Delays, missing items, and having to repeatedly reach out to support just to get things sorted isn't the experience we want anyone to have, and we completely understand your frustration. We'd really appreciate the chance to look into this properly and make things right. Please send us your name, the email address used for your order, and your order number either here on Trustpilot or by emailing us at [email protected]. Once we have those details, we'll review everything and work with you to find the best possible resolution. Thank you for taking the time to leave your feedback. We genuinely appreciate it, and we hope to have the opportunity to turn this experience around.