HiStripsReviews of histrips.com

Response from HiStripsJul 19, 2026

Hi Sarah, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We monitor and respond to our emails every day, so we'd really like to investigate what happened in your case and understand why you didn't receive a response. Rest assured, we're here to help resolve this and find out exactly what happened with your order. We've already requested your information. Could you please provide your order number and the email address you used to place the order? Once we have those details, we'll investigate your case immediately and work with you to find the best possible resolution. We appreciate the opportunity to make this right and look forward to hearing from you.

Response from HiStripsJul 18, 2026

Hi Arjun, Thank you for your honest review and for giving the Onyx Band a try. We're sorry to hear that the vibration wasn't strong enough for your needs. Since everyone responds differently to vibration alarms, we understand that they may not be the right solution for every sleeper, especially heavier sleepers. That said, we're truly grateful for your kind words about our customer support. It means a lot to our team that, despite the product not meeting your expectations, you felt well taken care of. Thank you again for your feedback and recommendation. We genuinely appreciate your support, and if there's ever anything else we can help you with, please don't hesitate to reach out.

Response from HiStripsJul 17, 2026

Hi Leopold, We've just replied to your email with a full update regarding your order and refund. We're sorry for the lack of communication surrounding the delay. We've explained what happened and the steps we've taken to resolve everything. We hope you'll take a moment to read our email, and if anything is still unclear, just reply directly. We'll be happy to help.

Response from HiStripsJul 17, 2026

Hi there, We're really sorry to read this. Based on what you've shared, it sounds like your emails may have been overlooked, and we sincerely apologize for that. We definitely don't want anyone waiting that long for a response. We're more than willing to help get this sorted for you. Could you please send us here your order number, that'll allow us to locate your request right away and look into what happened. Once we have your order details, we'll do everything we can to get this resolved as quickly as possible. We appreciate you bringing this to our attention and hope we can turn this experience around.

Response from HiStripsJul 17, 2026

Hi Kevin, Thanks for taking the time to share your experience. We've actually replied to your email earlier today with an update on your order. We're sorry for the lack of communication and completely understand why the tracking status and delays have been frustrating. We've explained what's happening with your shipment in our email and what we're doing to help move it forward. Please take a look when you have a moment, and if you have any further questions, just reply to our email. We'll be happy to help.

Response from HiStripsJul 17, 2026

Hi Aris, Thank you so much for your wonderful review! 😊 We're so happy to hear that our communication was helpful and that you've had a positive experience with HiStrips. Your kind words truly mean a lot to our team and motivate us to continue providing the best support we can. Thank you again for your support and for taking the time to share your experience. If you ever need anything in the future, we're always here to help.

Response from HiStripsJul 17, 2026

Hi Ann, Thank you so much for your wonderful review! 😊 We're delighted to hear that you had such a great experience with us. I'll be sure to pass your kind words along to Felix, I'm sure they'll really appreciate the recognition. Providing helpful support and a great experience for our customers is always our goal, so it's fantastic to know we were able to meet your expectations. Thank you again for your support, and we hope to serve you again in the future!

Response from HiStripsJul 15, 2026

Hi Mike, Thanks for taking the time to leave your review. We're sorry to hear both about your experience with the product and the shipping delay. We've just sent you an email so we can work with you directly to make this right. Please have a look in your inbox when you have a moment, and we'll do everything we can to find a fair resolution. We look forward to hearing from you.