TUSHYReviews of hellotushy.com

we ordered one bidet. When we agreed to the credit card purchase, the original amount showed up as a double purchase. Additionally, the price did not reflect all of my 40% Labor Day discount We never wanted the additional bidet. As soon as I saw the charge (less than 5 minutes) i tried to cancel the order and was told they get 'too many orders' to cancel mine. When I tried to return the second unit i learned there was a 'restocking' fee and I had to take my refund in company credit. I don't want to buy anything else from this company much less have them owe me money. I am not judging the product, just a scam company.

Used to be a great company but product and service stinks now. they ship you the latest bidet and am installing on a new american standard toilet - turns out it wont stay on without extra parts. cheap extra parts they should ship with as this is a known issue by their own admission. customer service tried to charge me shipping and pay for parts that are required for it to function on a standard seat. better options out there these days.

Tushy 3.0 is a great product. That said: • The list price and discount coupons change daily. Getting a second one at the same price as the first one required customer support escalation, and the purchase dates were only two weeks apart. I liked the product enough to want a second one, but ended up a really annoyed customer. • If you have high water pressure, there is a secret solution part (not mentioned in the instructions) for which you pay extra. You must specifically ask support to get this info. • Easy to install IF none of your connections or toilet seat bolts are rusted due to age AND if the supply valve shutoff still works (it may not due to age). I had to use a Sawzall to remove the rusted fill connection (and replace it) and turn off the water in the basement since the supply valve was old and leaky on one of two toilets. Luckily I'm good at this. Make sure you know how to shut off the house water AND have a backup plan in case something breaks. • Customer Support's native language is not English, so the answers might be a bit confusing. • The potty-mouth humor wears REALLY thin after the 2nd email.

This company has the most terrible customer service I’ve ever seen. I placed an order 08/02/23 and it is now 08/09/23 and the order hasn’t even been confirmed. I’ve tried talking to them multiple times but can never get ahold of anyone. For these prices they should have one of the best customer support systems. They provide their number to call but when you call it tells you to leave a voicemail and they will be back to you in a few business days, that is absolutely crazy. I wouldn’t recommend ordering on this website to anyone.

Customer service is terrible! Ordered 2 bidets and it took about a week for USPS to receive the item and then for some reason USPS lost the items. I contacted the company to let them know it’s lost and they for reason need me to wait 14 days even though USPS told me it’s lost. What are we waiting for? The post office said it’s lost and they can’t find it. Then after the 5th email, Tushy will make an “exception” (day 13/14 for waiting policy) but apparently my address that I live at is obviously incorrect they needed a new address. They finally place a replacement order which has been sitting at USPS awaiting item for 3 days now. No movement. People selling on eBay have more pride in their business. Most likely will return it since I can’t cancel cuz it’s “shipped”

Horrible Customer Service. I still haven't received. They keep blaming the carrier, but one rep admitted they never gave it to the carrier. They ignore requests. Was promised to be delivered by Fathers Day and wasn't mailed out until the day after. Still don't have. Avoid this company. Worst customer service experience I've had.

Worst place to order from. Trying to return my items and still haven't received an return label for over a week. I will be travelling out of town in the next few days and it's gonna be hard to return my items if I don't get a return label. I'm so done with this place

I'm not sure I've ever seen worse technical support. I purchased the Tushy Ace. I had numerous issues with how it was working and emailed support. A "poo-ru" will get back to me "right away". 4 or 5 days later, I've heard nothing and reached out on FB. A few hours later, i got a reply to my email with basic troubleshooting info. That did not help and I emailed again. Heard nothing back. Emailed again! Was told it need to escalate and I'd hear back soon. 5 days later, emailed again. You get the idea. I emailed them this morning indicating I either need to hear back today or need an RMA. Crickets. Their other products might be fine but the Tushy Ace is crap. The remote does not work. You cannot adjust the angle on my unit, nor is there any difference between Bum and Front. They look like they spend a ton on advertising and marketing but once you purchase, they don't care. Don't read the reviews on their website. Read the Amazon reviews before purchasing. Also, do not go to tushy.com. It's an extremely lurid pornographic site.