TUSHYReviews of hellotushy.com

Just received my $400 electric ACE seat. it was clearly used, filthy and leaking water from inside the box. trying to get ahold of support to return and get my money back to go with a different brand. absolutely disgusted to spend that amount of money to get a USED product. UPDATE: they have reviewed and corrected the error promptly.

I ordered from a link on CNN that rated the Tushy products as great. I had trouble adding in the CNN discount code so contacted customer service. I got an email replies with s#it emojis and crappie language throughout the many messages I received. My opinion is I would have never ordered from a company that represents s#it in every response when that is a very private part of the body. Then I went to the website and they have a guy getting water up his a$$ in one of the drawings. How juvenile is my humble opinion. I threatened to cancel my order because there's no unsubscribe link in the emails when someone finally took my off the list. Terrible to make everything about crappie in my opinion. Just offensive.

Received and installed 2 weeks ago. Initially was very happy with my Tushy Spa 3.0. Performance is as advertised. Was careful to check for leaks for the first 3 days and there were none. Fast forward to today and upon arriving home found water dripping from the ceiling below the bathroom. Hot water supply was leaking from below where it screws into the Tushy. Shut off water, disconnected, tightened everything down and no leaks as of this moment. Hopeful, but now there are trust issues. Not very happy about needing to repair the water damage. Also frustrated that I couldn't find how to leave a review on their website. Perhaps they are only keying on on positive reviews.

Day 2 after installation I have learned a valuable lesson. First off, the product seems to work well and was easy to install. But if you have small children always inspect bathroom after they use. Family left for work and school not realizing 5yr old left the tushy on. The amount of water pouring through the floor when we got home was sickening im afraid to check how much damage may have been done. Anyways not tushy falt, just my own. Any easy fix would be if tushy installed a spring loaded dial that auto turned off when product was not in use. Just a suggestion. Ugh. Life.

Tried to cancel my order within 5 minutes of placing it because I selected the wrong shipping, but you must go through customer service who by the time they got back to me the item had already conveniently started to be processed making my order ineligible for cancellation. Thus, I had to pay a “restocking fee” for an item I didn’t need in the first place. I will never order directly through this company again. BUY THROUGH AMAZON to protect yourself from charges if you need to make a return!

If the product was on sale you cannot it return it. It is advertised as 60 day money back guarantee on the website where you purchase. In the return policy (which you actually have to search for at the bottom 3 clicks in it says you cannot return anything that was on sale. There is also a 10% restocking fee and you pay for shipping back. The product is always on sale, why would you pay more it should say right up front not eligible for return if on sale. . What kind of company does that unless they know people will return it once they see it. Either pay full price or keep if forever. What a shady company. They obviously know their product is crap or they would have some integrity and actually stand by their 60 day money back guarantee. There is no phone number to contact anyone.

Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their CS team is bots or truly that monotone and unhelpful. Avoid at all costs.

DO NOT BUY! This product lasted less than 2 years. When I contacted customer service about a piece that had fallen off, they tried to charge me extra costs AND suggest I purchase Super Glue to fix the product defect! Then they told me they would “get back to Me” And completely ignored me! If your product requires consumers to use Super Glue and pay for extra parts, it probably isn’t ready to be on the market! There are plenty of other bidets do choose from. DO NOT buy this brand.