TUSHYReviews of hellotushy.com

Don’t buy this! Worst quality product, I used this product and the hard plastic pipe of the bidet broke and caused a bad water damage in my house, the whole project caused us over $50k and Tushy didn’t want to take any responsibility to help us! Unethical company !

Leaving a negative review on any product is a first for me and the review isn't even of the product itself. I've used TUSHY products before and find them to be a good product. I recently purchase 2 items and have found the shipping situation to be pretty frustrating. Originally I placed my order on Sept 14th and as I live in Canada shipping would take just over a week (i believe it was 7-9 business days). Not a big deal. Within a few days, the delivery date was pushed back to Oct 4th due to IT maintenance issues in a Canadian warehouse. Ok, not great but I can still track my shipment so again, not a big deal. My package didn't arrive on Oct 4th so I went on to TUSHY's website and followed their automated prompts to ask about my package. I was emailed and informed that my package was in Canada and was received on the 28th. This was information I could see when tracking my package and included in my original email. I sent another email stating that I had the information already and was just hoping that the tracking info would be able to be updated so I could see when the package would arrive. I was then told that with where the package is in processing it could take anywhere from 2 to 4 weeks. It's pretty frustrating that the delivery date has gone from 7 - 9 days (Sept 24th) to 20 days (Oct 4th) to possibly 38 to 50 days (October 19th - November 2nd) without any regular updates to tracking or explanation of why it's taking so long. I originally purchase the items as gifts and don't have any useful date or information to say when they will arrive. Not having in-house customer service with a product that is quite popular seems unacceptable.

I bought two in order to get a discount and when I saw the total on my credit card, I have to admit I wondered why I thought it was a good deal. Kinda pricey for a hose and fitting I can get at Lowe's for a few bucks, plus some plastic and a nozzle and knob. I already own one bidet that's incorporated into the seat and it was a bit difficult to install and after about 6 months, the little sprayer stick quit retracting and has to be manually pushed in after use. Yuck. So, when the Tushy ad popped up on FB, I thought sure, I'll replace the darn thing. I just installed them today, so I can't comment on the durability, but otherwise these are my thoughts in PRO/CON format: PROS: * Easy to install and the manual -- in spite of its annoying constant attempts to sound humorously casual -- is easy to follow * Doesn't leak so far * Does what it says it's going to do * Hey, at least it arrived... I was worried it might be an outright scam like some other FB ads I've ordered from, especially when it took over 2 weeks to arrive CONS: * Shipped DHL which took a couple of weeks. Thus my concern as to whether or not it was even legit, but it is. Just slow. * Prevents my toilet seat from sitting "flush" (no pun intended) with the ceramic bowl anymore. It's a minor annoyance that I may not notice when I'm sitting on it, but I'm anal retentive as hell (again, no pun intended) so things like that bug me to no end * It's a bit overpriced for the quality of the item -- which isn't BAD, there just isn't much to it * This is minor, but the company's incessant attempts at humor to make bidets seem fun and less awkward -- mostly involving saying "butt" and "poop" as much as possible in their ads, packaging, manual, emails, etc. -- wore on me pretty quickly Tl;dr? If you want a bidet-type solution, maybe shop around a bit, but ultimately Tushy is a viably option. It's a legit company and the product is OK if a bit overpriced IMHO, and it took 16 days to arrive from the date I placed my order.

The product is fine, but not at this price point. You can get one of similar quality for less than half the price. The worst part, however, is the lack of customer service. I had serious concerns about the structural integrity of the unit that I received. They responded once, with an answer that didn't actually answer any of my concerns, and then just sent me a follow-up survey asking how they done without bothering to check that any issues it actually been resolved.

Edited: So after my negative review, all of a sudden I got the support I requested and they fixed the issue. I've now used the product for a few days. Installation was easy. And it works as advertised! Knocking off a star for having had to leave a negative review to get any kind of support... Removing another star because, while it works, the product could be made more solidly. The plastic feels.. a bit too thin. I feel like I could easily snap this thing in half with minimal effort...

Don't buy from this company. After reading that they offer a risk free 60 day guarantee, and that the installation does not require plumbing, we tried to return it, unused (after we read the installation details and LOTA of other negative reviews.) They refused the return and just keep replying with the same, sappy responses, none of which address the issues or false promises that they make. All of their products are always "on sale" so they get around the guaranteed returns by saying that they don't take back "sale or bundled" items. This is not clearly stated, as they claim, even when you try to find their return policies. I can't stand companies who lie and who don't treat customers well. To use their endless puns, they're full of S#*@

We love our new bidet! This has been a great addition to the house and I'm happy to recommend this to friends and family. The tushy/poo jokes are a little over-the-top (we get it, we're buying a product to wash poop off our butts), but the product is good. It was easy to install, the instructions were clear. My only real feedback is about the regular version vs the spa version. I wouldn't recommend the spa version to anyone, as there's only very small chance of any warm water reaching your bumbum. Unless you have instant hot water that goes directly to your toilet, or some magical creature under the sink - I have no idea how to warm the water up. I could let the sink run for a while before I use the toilet, or I could wait till after a hot shower, or just let cold water hit my ass for 5 minutes...otherwise I'm drawing a blank. Otherwise? Happy!

I’ve always wanted a bidet or one of the fancy toilets that warm the seat, night light etc. Alas, no power receptacle in my bathroom! Finally, I found hellotushy during the toilet paper scarcity of 2020 and i’m a fan forever. My husband that no trouble installing and it is now my preferred toilet in our home. If I’m out and need to go, I try to wait to get home to do my business. I also gave as a Christmas gift.