TUSHYReviews of hellotushy.com

Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to leave a message!! Product was ordered ahead of the holidays to ensure we received it in time - return window is only 3 weeks so no way to be able to return if unsatisfied. Next step is to contact my credit card company then the Better Business Bureau - buyer beware!!

My husband and I ordered an Ace round seated bidet on November 27th. We were so excited to have a bidet upgrade in time for hosting our first Christmas with family! We received the bidet but realized it was the wrong size during installation. My husband reached out to customer support on December 4, and we didn’t hear a response from a human until Dec 6. They requested a photo, which we promptly sent the same day. No response until Dec 9 when we were asked to send measurements of the seat we received. We promptly sent measurements back on Dec 9. We did not receive a response until Dec 12, requesting a confirmation of our shipping address so they could email us a return label. These were all fair requests, but it felt frustrating receiving them in separate emails with long wait times between responses. And with Christmas quickly approaching, we became nervous we wouldn’t receive the seat in time. The Dec 12 email also stated the correct seat would not be sent to us until Tushy received confirmation that we shipped the oval seat back to them (which, like, was on our toilet during installation? I don’t know, resell of that feels gross). When we hadn’t received a shipping label on Dec 13th, we sent a follow-up email stating our time crunch. We didn’t receive the USPS label until Dec 15th, a Friday. We shipped the package the following Tuesday, Dec 19th and followed up with an email requesting a refund if the shipment couldn’t be delivered by Christmas. No response until December 21st. The email did not address our request for a refund but confirmed shipment of the order with a delivery date after Christmas. The last email requested a review, but it seemed attached to the specific sales representative. I didn’t want to rate them one star, because it seems like they’re doing the best they can in a broken system. After reading many reviews of customers with similar experiences, it’s clear Tushy does not invest in customer service. I’ll be investing in a bidet company that does.

The products take forever to be delivered. I would just order another product off Amazon. It has already been 2 1/2 weeks for accessories and no updates and no support from Tushy. I ordered another product off Amazon, arrived the next day

I haven’t even received my product and the customer service is terrible. Confined my order and payment on the website and it showed I still needed to confirm my payment- didn’t notice because it was to get you to purchase a second one. I immediately caught the mistake and within moments emailed and used the website chat to ask for the second order to be canceled. They have refused. Repeatedly stating the order had already been processed. I’m out over a hindered $$ for a second product I neither want or need. They state I now have to wait for it to be delivered then return it…. When it hasn’t even shipped yet. Absolutely the worst. No stars.

I have arthritis, the knob is hard to turn. Is there any thing I or you can do?

I decided to return my order since I changed my mind. I contacted customer service and they told me they couldn't generate a return label because my order was flagged as fraud? I contacted several times afterwards and they kept telling me my return was still being reviewed. It's been months now and I still haven't received an update.

Best purchase of 2022!

No Customer Service response. I bought the Ace. All the plumbing installation went smoothly except actually attaching it to the toilet. Their replacement bolts don't quite go in. It's been a WEEK, and only an automated "we're experiencing high email volumes" response. I had to cut mu toilet seat bolts to get it off (I thought they'd get back to me so just went ahead with the install). Now im sitting on a seat-less toilet waiting... EDIT They finally got back to me. They sent me to the hardware store for new bolts and offered to pay. Got it installed and it works great.