TUSHYReviews of hellotushy.com

Response from TUSHYOct 31, 2024

Proof that it's never too late to change habits! Thanks for sharing, Donna! Pleased to hear that you were able to install easily too! Plumbing can be sensitive if you wrench on it, so we always recommend "finger tight is right", but that being said it's also important to check for leaks and find the right fit for your connections. Happy to hear you came up with the perfect system to ensure you're leak-free and enjoy nothing but booty bliss! 😁

Response from TUSHYOct 25, 2024

Wowza, we love to hear this, Dr. Valerie! Bidets aren't just for washing after pooping, they're also great for pre and post-partum care. So pleased to hear how TUSHY is positively impacting the quality of life for your patients! Thanks for sharing! ❤️

Response from TUSHYOct 25, 2024

Hi Kevin, Thanks so much for raising this with us—happy to see that this has been resolved, but regret that it took so long to get there! That is certainly not the expectation when working with TUSHY, so apologies for the runaround. Disputes and chargebacks can be tricky once in the hand of the financial institution so pleased to see that you've now received your refund. Have a nice bidet!

Response from TUSHYOct 21, 2024

Hey Jay! Bummed to hear your TUSHY isn't functioning as it should! You're right that hard water and mineral buildup can impact plumbing components, but that doesn't mean you should be left without a bidet. Please reach out to our team at [email protected] and share the details with our team, as we can likely replace this if it's still under warranty—or even provide a quick solution to get it back online! We look forward to hearing from you!

Response from TUSHYOct 3, 2024

Hey Inaia! Thanks for raising this with us—and sorry to hear you had a disappointing experience! We're aiming for nothing but bidet bliss here. Sorry you missed the message at checkout that we can't modify orders once placed—any advice on how to make this clearer? The reason that TUSHY is a more premium product than our copycats is because we have an in-house design and engineering team ensuring our bidets are best-in-class and are long-term durable investments that will last for years to come, as well as being able to rely on a team of real humans should you need any support—we can even help you install virtually! We're also a small company that loves to learn from our customers—and totally the opposite of Amazon, you're right!— so we're disappointed that you didn't share this with us directly, as when we can, we love to kiss our customers' butts! We'll follow up via email to make this right!

Response from TUSHYSep 10, 2024

Wow, thanks for sharing, Sarah! You were hip to bidet life before it was even cool! And props to you for making the switch to a more design friendly bidet—but as you noticed, it's not just looks and branding—it's super durable too! Hope it provides you many more years or self-care and enjoyment! 💦🍑

Response from TUSHYSep 6, 2024

Hey John! Stoked to hear you've gone from being a skeptic to having the cleanest butt on the block! Changing culture can be hard—especially when it comes to a newfangled device like a bidet—so glad to hear our Poo-Rus were able to assist you in bringing your hygiene to new heights. People sometimes think it's a weird gift, but it's one that keeps on giving! Think of us for the holidays so you can poop in comfort when visiting loved ones! 💩

Response from TUSHYSep 5, 2024

Thanks for giving it a shot, Terri! We're bummed it didn't work out for you and your plumbing setup, but more disappointed to hear you didn't get a speedy response from a Poo-Ru. We know that not every bathroom is a standard setup, so have lots of resources and folks dedicated to guiding you in these more complex scenarios, like yours where you had to swap a hard pipe for a flexible hose sounds like. We love hopping into video calls with our customers, which ideally would have been an easy solution for you. I'm happy to see that your return was successful the same day that you posted this review, but still disappointed that you were pushed to leave one. I reassure you we're not a scam, just a small company that is striving to meet our customers where they are—so sorry we couldn't help you more effectively! Should you still have any concerns, you can reach us directly at [email protected] or chat on our site