The seat itself feels flimsy and cheap. It flexed when I sat on it and I am only 200 pounds. They don't include a rubber washer to fit your existing line onto their new fitting, so have a towel handy to clean up. They don't accept returns except on unopened seats, but even then, they will only do store credit. This product was a complete waste and now I'm stuck with a cheap, overpriced, flimsy toilet seat that isn't worth the box it was shipped in.
Response from TUSHYSep 16, 2026
Thank you for the honest feedback. We're sorry to hear the Wave didn't feel as sturdy as it should, but rest assured it's tested to support up to 330 lbs. We are concerned about the missing rubber gasket on your adapter—that should always come included, and we're happy to send a replacement as that's covered in your 1-year limited warranty.
Our team has already reached out directly to get this fixed and get you taken care of. We've got your back(side) through this, however it shakes out.
VL
Vivienne L.
Charged credit card when there is no stock
My credit card was charged as soon as I ordered my Tushy but 10 days later they still can’t tell me when my Classic Bidet 4.0 will ship. I had the most unhelpful response from customer service saying that I’ll be able to track it once it ships (I’m well aware of that). They’re not responding to my request that since it’s clearly out of stock that I would like to cancel my order.
Edit on September 12: Following from the review above (and the very condescending response from Tushy implying I didn’t understand about international shipping timelines), I have had a few email interactions with the company.
Firstly, after I posted the initial review, I did get a personal response from Tushy in which they still insisted that it had been shipped a week earlier but did offer to cancel the order. Later that same day, I finally received a shipping notice saying the package “had left the building”. This was on September 9 - a full week after the response from Tushy said it was shipped. The shipping company shows that they received the package at the port of origin on September 10 (but they did get the shipping details on September 2).
What appears to have happened is that the order was fulfilled by one part of the organization on September 2 but somehow never actually shipped until a week later. And the part of the organization that fulfilled the order wrote the response.
Response from TUSHYSep 10, 2026
Hi Vivienne,
We’re sorry for the frustration, and especially that our initial response didn’t properly address your concerns.
We took a closer look at your order because we want to make sure you have the clarity and support you deserve. We can confirm that the Classic Bidet 4.0 is in stock and that your package was handed over to the carrier on September 2. This means your order wasn’t held up due to inventory or fulfillment on our end. The delay is occurring during the carrier’s delivery process.
Please know that our Standard Canadian shipping window allows 7–14 business days from the date of handoff for the carrier to complete delivery. However, we also understand how frustrating it can be when tracking doesn’t appear to move. In some cases, carrier tracking can remain on the same status or fail to reflect the latest scans even while a package is still moving through their network.
Our priority is making sure you’re taken care of, not simply explaining the delay. Our team has reached out to you directly by email so we can work with you personally to get this resolved. We sincerely apologize for the inconvenience and for not providing clearer information sooner.
Warmly,
Team TUSHY
V
V
Charged a "restocking fee" for an item I never received and tried to cancel
I am writing this to warn others about TUSHY’s circular logic and lack of accountability. My original order was never delivered to my address, despite being marked as "delivered" by the carrier. Instead of a refund, the company forced a replacement shipment on me even after I explicitly told them I no longer needed it and had already bought a unit elsewhere to avoid more shipping issues.
Their support team told me my "only option" was to wait for this unwanted replacement to arrive and then "go through the return process". Now that I am doing exactly what they instructed, they are refusing a full refund and forcing me to pay a "restocking fee".
The most frustrating part is that they are framing the replacement shipment as an "exception" and a favor, despite the fact that I never received the first one and explicitly asked them not to send the second. It is absurd to charge a customer for "resources and handling" on a package that only exists because the company ignored a cancellation request.
Avoid this company if you want honest service. They will make you pay for their own logistics errors and hide behind "policies" to keep your money.
Response from TUSHYApr 28, 2026
Hi V, we're so glad we could get this sorted for you.
We've gone ahead and waived the restocking fee — once we receive the returned item in our warehouse, you'll be refunded in full to your original payment method. No extra steps needed on your end.
We're sorry this journey was bumpier than it should have been. We hope you're loving your clean bum, wherever your new bidet came from. 💦 🍑
JL
Jennie Lynn P.
Product is expensive and subpar
Product is expensive and subpar. Reached out to customer support with no resolution.
Response from TUSHYMar 12, 2026
Hi Jennie, we're sorry to hear your experience didn't live up to expectations — that's never the vibe we're going for. We're a small company made up of real (pooping) humans who genuinely care, and we'd love the chance to make this right. Reach us anytime via live chat at hellotushy.com or email us at [email protected] — we're always here. 💙
JC
jwalshrelosolutionsgroup.com
Run don't walk!
Run don't walk!
They have the marketing down, and the service they don't give a darn about. I paid for install and they tech never showed and they will not do anything about it
Response from TUSHYFeb 11, 2026
We're sorry to hear about your frustrating experience with the installation no-show. This was a failure by Angi, our third-party installation partner, not our internal team.
Thank you for flagging this to us—it allowed our team to step in and advocate on your behalf. Our records show that while you left this review, our support team was actively working with Angi to resolve the situation and get your installation rescheduled at no additional cost. Help is on the way, and we've escalated your case to ensure this gets handled properly.
We partner with Angi to offer convenient installation services, but they manage their own scheduling, technicians, and customer communications. When issues like this happen, we're committed to stepping in and making things right for our customers.
We care deeply about service, which is why our support team will always help when third-party partners fail. We appreciate the opportunity to make this right and earn back your trust.
SU
Susan
Terrible Customer Service
I received the Oasis bidet as a Holiday gift but it did not work out for me. I kept contacting their customer support, they took days to a week to respond. By the time I received my answer on how to start the return, the 30 days from order was past. They won't ever give you money back, just a credit. What a load of crap!
Response from TUSHYFeb 11, 2026
Hi Susan,
Thanks for sharing your experience, and sorry this felt frustrating. Since this item was received as a gift, it’s totally understandable that our return details weren’t top of mind. For clarity, our return policy allows eligible returns within 30 days of the ship date and issues store credit rather than refunds. Though you may have experienced a delay in our response during the busy holiday season, that shouldn't have impacted your ability to return, as that's calculated based on ship date.
Since the bidet didn't work out, seems like you'll be sticking with toilet paper, and our Bamboo Toilet Paper is the perfect thing to use that store credit for. Please reach out to [email protected] with any order details you have, and our team can help set that up!
Thanks again for the feedback! :)
RB
Russell B.
Bad customer service!
I was told I could not return it because it was over 30 days. I ordered on Dec. 9 and it was Dec. 28 I sent a request. That isn't 30 days to me??? Horrible customer service!!
Response from TUSHYJan 13, 2026
Hi Russell — thanks for taking the time to share this, and I’m really sorry for the confusion and frustration this caused.
You’re absolutely right — your order was not outside our 30-day return window. A technical hiccup incorrectly flagged it as ineligible, and that was our mistake.
We’ve since approved your return and issued a full refund. The item was marked as returned last Thursday, and the refund should appear back on your original payment method within 3–5 business days.
We know how frustrating it is to receive an incorrect response, and we appreciate you flagging this so we could fix it quickly. If there’s anything else we can help with, our team is always here and happy to assist.
Thank you for your patience,
Team TUSHY
CH
Chuck
Wrong type Bidet shipped causing many delays
They shipped the oval and not the round I ordered. They admitted they made a mistake and promised to ship me the round set and cover to fix the problem. After 4 days, I did not receive the parts to convert it to a round. I emailed them. They shipped it out the
next day. Because they shipped the wrong one and failed to timely ship the needed parts, I may not now be able to get it installed before my surgery date. This recovery period from surgery was the reason I needed the bidet in the first place.
Update: I got the parts 12/10/25; so I was able to the install. As a back up, I bought a different brand off the Amazon Website for about 1/4 the price of the Tushy. I bought it yesterday and it was shipped over night so I have it today (1 day from Ordering). Tushy shipped the wrong Bidet to me in 4 days, I got the parts but it was 10 days total before I could do the install. Their parts come from Las Vegas and the assembled units come from Pennsylvania. Their headquarters are in NY. Their Customer Service is AI simulating a person. If AI can't handle your problem, then you are referred to a real person. I'm guessing AI is handling most of the ordering and shipping. Hence, if their On-Line software makes a mistake or you make a mistake, it cannot be corrected so they ship the wrong unit.
Final Update: unit worked for 1 day and then had issues. I went with the back-up unit bought from Amazon. That unit worked fine from day one and is still working as of today (12/24/25). Notes: I found out that hot water is not needed. If you just install the cold water pipe, then installation is much easier as you tap into the bottom of the toilet tank water inlet with a supplied "T".
Response from TUSHYDec 10, 2025
We’re really sorry for the experience you've had, Chuck, especially with something as time-sensitive as preparing for surgery. As a small company doing our best during an extremely busy shipping season, we truly regret that a technical issue on our site even allowed the wrong seat shape to be selected in the first place.
The moment we discovered the issue — over the weekend — our team reached out right away to fix it. We pushed to get the correct seat and lid shipped as fast as possible, but unfortunately the carrier timelines didn’t move as quickly as anyone hoped. It was never our intention to create more hassle, and we genuinely hope it’s clear that our team bent over backwards to make this right, even once things were already in motion.
We completely understand how stressful this has been, and we’re grateful you shared the context. While we aim for perfection, sometimes… well, sh*t happens — especially during peak holiday shipping periods. But that doesn’t make your experience any less valid, and we’re committed to doing better.
And please trust that our team will absolutely have your back if the parts don’t arrive by tomorrow. We won’t leave you hanging. If there’s anything else we can do to support you during recovery or installation, we’d truly love the chance to help.
Warmly,
Team TUSHY
