HeadwayReviews of headway.co

I've enjoyed having Headway to do the insurance side of my private practice, so that I can spend more time focusing on clinical services. I've been with Headway for over a year and a half, and I have had mostly positive experiences as a clinician.

Overall, my experience with Headway since late summer 2021 has been positive, with some areas for improvement. One notable aspect is that Headway does not charge for their services, which is certainly a benefit. However, it would be preferable if there was an option to be paid on a weekly basis instead of biweekly. The platform itself is user-friendly and visually appealing, which is a plus. However, I have found their communication timeframes to be lacking. On occasion, it can take over a week to receive a response, although in approximately 60% of cases, I do receive a reply within three days. Nonetheless, waiting 72 hours for urgent insurance matters is too long. There was a specific incident where I had some dissatisfaction with Headway's handling of an audit I was asked to provide records for. A third-party company representing Aetna contacted me while I was on vacation and continued to make somewhat threatening requests. I reached out to Headway for assistance, but after several back-and-forths, I was informed that I needed to send the records myself. This was disappointing to me as their policies indicate they will handle all audit requests for us, and that is one of the reasons I chose to work with Headway - to avoid direct dealings with insurance companies. Additionally, another record request was initiated due to the billing of an excessive number of sessions within a specific timeframe, during which my client was experiencing suicidal thoughts. Initially, I was informed about the audit, only to later be told that it was a mistake - only to be told the records were in fact needed, and urgently. Unfortunately, this miscommunication led to a significant disruption during a time when I was traveling for a funeral, as I had to contend with and respond to numerous emails to clarify and resolve the situation. Lastly, I believe that Headway could do more to educate new clinicians about the additional requirements involved in joining their platform. It is not just a matter of billing under Headway; clinicians must also possess their own liability insurance, Tax ID/EIN, and any necessary business licenses. Unfortunately, Headway does not adequately convey this information, resulting in some clinicians unintentionally violating state or federal statutes. In conclusion, while there are positive aspects to my experience with Headway, there are areas that require improvement in terms of communication, handling of audits, and providing comprehensive information to new clinicians.

I have been with Headway for over a year now. I have no complaints about this company. They have been very supportive and professional! I attended their Fl Provider webinar and it was very informative!!! I can't thank Headway enough for their help and support!

As a small private practice, Headway made the process of credentialing with several insurance companies very easy. This allows me to focus on my clients with less administrative distractions. My clients appreciate the ability to use their insurance to minimize their out of pocket costs.

I have been pleased with Headways professional services from the day I contacted them. They provided great training and were clear on the credentialing process. I was able to start my private practice within about 2 months hassle free. I have been using headway for about 19 months now and it has saved me hundreds of hours by not having to bill and wait on insurance payments. I receive all of my payments on time. Headway manages it all😊 I would highly recommend their services to new and seasoned providers. I have referred many colleagues to Headway and they have also been using them successfully. Headway is always looking for feedback for improvement and it appears they follow through with this.

Headway helped me start my private practice! The person I worked with, Ashley, was very informative and helped me along the entire start up. She was always available to answer questions! I really enjoy the ease of Headway, and getting credentialed with insurance companies. My private practice has grown significantly since starting the process in March, and I couldn’t be more grateful!

Headway is such an easy company to work with. Their communication is excellent between clients and providers. The software is user-friendly. It makes working with insurance companies super easy

I use Headway as a therapist, not as a client. I have been working with them for 1 year now, and overall I am very pleased with them. Anytime I have run into an issue, or a client's insurance has an issue, Headway has been responsive and resolved the issue I bring them. I worked for a health insurance company before I started my private practice, so I knew how little this insurance company would pay per session if I contracted with them directly; Headway surprised me when I saw that it was nearly doubled through them! It does get annoying when there's a hiccup, but that's to be expected - Headway as my third party biller has really eliminated my stress, and you are guaranteed payment, which is priceless as a private practice provider. I will continue to use Headway!