HeadwayReviews of headway.co

Response from HeadwayOct 21, 2026

Hi April, Thank you for sharing your feedback, and we're sorry that getting help, and getting insurance verification in time for an urgent appointment, hasn't been as timely as it should be. We understand how much that matters when a client is waiting, and we take your point about wanting a faster way to reach our team. We would like to understand what you ran into. If you're open to it, please reach out here with the details of the request that was delayed, and we'll make sure the right people see it: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 20, 2026

Hi Bettye, Thank you for sharing your feedback, and we're sorry that you haven't felt heard. We take it seriously when an experienced provider feels the support she received missed the mark. We would like to take a closer look at your profile and your file with you directly. Please reach our team here so the right people can review it: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 8, 2026

Hi there, Thank you for sharing this! We're glad billing support and rates have worked well for you. We hear your feedback about insurer rules tied to where a client is located during a session, and about billing Medicaid clients, and we'll share it with our product team. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwayOct 7, 2026

Hi Marjorie, Thank you for sharing this, and we're sorry about the wait for a response. We want to make sure inquiries get answered promptly. If there is anything still outstanding, please reach out here so our team can follow up with you directly: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwaySep 30, 2026

Hi Valerie, Thank you for sharing this — and we're so glad the support you received was prompt and helpful. We hear your feedback on the automated reminder emails feeling inflexible when you've already explained your situation, and we'll share this with our product team as we continue improving. – Adam

Response from HeadwaySep 26, 2026

Hi Lanette, Thank you so much for sharing this, and we're glad to hear you've felt supported so far. We hear your suggestion about wanting more direct access to a live representative for questions and issues — that's valuable feedback, and we'll make sure it reaches the right team. We appreciate you taking the time to share both what's working and what could be even better. – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Kay, Thank you for sharing this, and we're glad Danna was able to help you directly and get this fully sorted out. We're sorry for the frustration caused by the automated system not recognizing your self-pay status — that shouldn't have happened, especially a second time. We've made sure your account is updated so you won't receive those requests again, and we're sharing this feedback with our product team so we can fix the underlying issue for other self-pay patients too. We really appreciate you taking the time to share both the positive and the frustrating parts of this experience. – Adam, Headway Team

Response from HeadwaySep 25, 2026

Hi Dr. Wright, Thanks for reaching out! This is a request for feedback on your experience as a Headway provider — we send these out periodically to hear how things are going. If you have any thoughts, positive or otherwise, about working with Headway, we'd genuinely love to hear them. And if this landed without much context, we apologize for the confusion. – Adam, Headway Team