HeadwayReviews of headway.co

Julia was able to provided good customer service.

I am an LCSW in Florida. I love Headway because they have amazing staff, excellent payout rates, and because insurance is verified quickly and easily used through the platform. I love that Headway's platform includes the ability to document and keep records. Headway helps provide resources and tools for marketing, they care and want to hear about your successes. I have saved so much on startup costs thanks to Headway.

I've been working with Headway for nearly 2 years now. They are so great. They help make taking insurance a breeze so you can have steady income as a private practitioner. Their online portal is really well laid out as well. Headway is a new company so there are some growing moments. But they take care of any problems that arise promptly and with a good resolution. I see myself using Headway for a long time.

My provider is claiming they never received their pay from headway. Now they're trying to stick me with the bill even though I have invoices proving I have given headway my money. haven't heard a single thing from headway but It looks like I'm out a few hundred bucks now so thats fun. UPDATE:7/29/23 (I am editing this post after headway has now seen and responded to this review) the link they provided in their response to my post is literally the link I have been using this entire time to attempt to resolve the issue. Obviously clicking the link will just redirect you to headway's "Contact us" portion of their site, which is obviously the first thing I did upon hearing about the issues between headway and my provider. Heres the irony. Lets recap shall we? my provider told me about headway not paying them, so I went to the forementioned link and started a issue with billing ticket, heard nothing from headway and started googling " headway isn't paying my provider", found this website and decided to share my experience, and headways response is to go submit an issue with billing ticket at the link they provided when replying to my review, which is literally the first place I went when this whole issue came up. So if you want a good look at the current state of headways "customer service", it's happening right in front of you. Their, " go say sorry to all the people who post bad reviews" department is obviously more important than the " let's resolve billing issues with customers" department, given the fact all they can do is repeatedly direct me to the exact same link over and over without actually resolving my issue. Most recent update: 7/31/23 Headway has finally gotten back to me and assured me that my provider has been paid. I very much appreciate the response but now Headway is requesting that my provider get in contact with them. Given the hoops I've had to go through just to get in contact with Headway, I imagine my provider is going to go through similar issues since Headway doesn't have a direct way for providers to contact them. What a hassle

I have been working with Headway since June and so far, my experience has been great! Not only has it taken away the complexity of accepting insurance, but it has also helped me fill my practice, and provided me with knowledgeable support when needed! I recommend this to any newer providers who may feel daunted by the idea of accepting insurance but are still looking to increase their client caseload!

Working with headway is a game changer. I always desired to own a private practice but I did not know how to go about it. I got referred to headway by a friend and my experience so far has been incredible. I have been working with Sophia and she has been amazing. She made the process seamless and she is always available to answer my questions. Within 3 weeks of onboarding, I am able to start seeing patients. I am Super excited I joined headway and my dreams are coming to pass faster than I anticipated.

As a mental health provider, I want to focus on my clients not in dealing with insurance companies. Headway does that for me and I am sure I get paid in a timely manner. Plus, Headway is frequently offering free webinars to build a successful practice.

Easy to use and less work for me since they do the billing.