HeadwayReviews of headway.co

Response from HeadwayOct 22, 2026

Hi Shantel, Thank you for sharing your feedback, and we're sorry that the correspondence you received felt like more than you needed. We understand that you simply want your request handled, and we appreciate you telling us. If there is anything still outstanding on your request, please reach our team here and we'll make sure the right person follows up directly: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 20, 2026

Hi Lori, Thank you for sharing your feedback, and we're sorry that the number of referrals hasn't met your expectations. We'd like to understand your experience better so we can help. If you're open to it, please reach out to our team here with a few details about what you've seen, and we'll take a look at your profile and availability with you: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 15, 2026

Hi there, Thank you for sharing this, and we're sorry that the background feature didn't work as expected, and that the help screen wasn't much help when you needed it, especially when it nearly caused you to miss your appointment. We'd love to know whether our support team was able to help get things sorted out. If your concern has been resolved, we would be grateful if you would consider updating your review to reflect that. If something is still not working, please let us know here so we can keep helping: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 10, 2026

Hi Elaine, Thank you for sharing your feedback, and we're sorry to hear you feel misled about what was included and what is now being charged. We want providers to have a clear understanding of what to expect from Headway, and we take it seriously when that isn't the case. The review doesn't mention which feature or charge you mean, so we'd like to understand more so we can look into it and give you a clear answer. Please reach out to our team here with the details: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 6, 2026

Hi Cheryl, Thank you for sharing this, and we're sorry for the stress this has caused you and your client. We understand how frustrating the back-and-forth on coverage has been. Because this involves account-specific billing and insurance details, we can't discuss the specifics publicly. If there is anything still outstanding, please reach out here so our team can follow up with you directly: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 6, 2026

Hi Matthew, Thank you for sharing this, and we're sorry the recent announcement has left you feeling this way. We hear your concern about the lack of advance discussion and about the new marketplace fee. We've always worked to give providers as much flexibility and ownership over their practices as possible, which is why we waited longer than any other platform to introduce changes like these. This change directly impacts how health plans view us, and it keeps us in the strongest position to advocate for providers. Our commitment to providers stays the same, and we'll keep protecting their flexibility however we can. We'd also like to make sure your feedback reaches the team. Please share your thoughts here: https://docs.google.com/forms/d/e/1FAIpQLSdEgyFVGDw-iqR4cyHe48aGmrQPWpAYY2T7DicdwOPPrjTpcA/viewform – Adam, Headway Team

Response from HeadwayOct 2, 2026

Hi Princess, Thank you for sharing this, and we're sorry for the frustration — both with the billing mix-up itself and with not being able to reach a live person right when you needed one. Because this involves account-specific billing and insurance details, we're not able to discuss the specifics publicly, but if anything about this is still unresolved, please reach out here so our team can take a direct look: https://care.headway.co/contact We appreciate you letting us know.

Response from HeadwaySep 30, 2026

Hi there, We're sorry to hear about your billing and insurance concerns. We understand how frustrating unclear costs or coverage information can be, especially when it keeps happening. Billing and insurance details depend on account-specific claim and coverage information, so we'd like our support team to review this directly with you. Please reach out here so we can look into the details and help clarify next steps: https://care.headway.co/contact – Adam