HeadwayReviews of headway.co

4.02,418 reviews
Mental Health

Headway

About Headway

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.

Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 63% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Headway reviews

2,418 approved reviews, newest moderated first

Maria W.
Jul 17, 2026
Super quick response
Super quick response
Response from HeadwayJul 18, 2026
Hi Maria, We’re glad the team was able to respond so quickly. Thanks for taking a moment to share your experience. – Adam
Carl B.
Jul 17, 2026
Technical issues resolved
Technical issues resolved, very pleased.
Response from HeadwayJul 18, 2026
Hi Carl, We’re glad the technical issues were resolved and that you’re pleased with the outcome. Thanks for taking a moment to share your experience. – Adam
Marc F.
Jul 16, 2026
WORST customer service for Mental Health
This company has the WORST customer service for a Mental Health organization I have ever seen. So let me lay it out for you. For a MENTAL HEALTH company, you have to go through an AI chat bot before you can even try to connect with a person. After that, you MUST chat with the person on the internet because they do not have (or care enough about) having the ability to talk to a person. So you're telling me a company that prides itself on being able to connect with people for mental health issues DOES NOT let you connect with their people?! I hope you do not have a single issue with any part of the billing or system because you will never get it worked out. They closed my tickets MULTIPLE times because they said that their (Headway) own people could not get a hold of my insurance and therefore were going to bill me directly. This is a HUGE pain in the ass because the insurance wanted to talk with them one the.....wait for it...PHONE but they done have any method to talk with them! A joke company run by terrible people.
Response from HeadwayJul 20, 2026
Hi Marc, Thank you for sharing this feedback. We understand you have concerns about getting support, especially when billing or insurance questions require a clear resolution. Some issues require account-specific review, and we’d like our team to take another look at what happened. Please reach out here so we can review the details directly: https://care.headway.co/contact We also hear your feedback about wanting an easier path to human support and will share it with the team. – Adam
Katherine F.
Jul 16, 2026
The representative responded quickly…
The representative responded quickly with a resolution allowing me to bill appropriately the same day. Thank you!
Response from HeadwayJul 16, 2026
Hi Katherine, We’re glad the representative was able to respond quickly and help get this resolved the same day. Thanks for sharing your experience — we know timely billing support makes a difference. – Adam
Priscilla D.
Jul 16, 2026
promptness
promptness
Response from HeadwayJul 16, 2026
Hi Priscilla, We’re glad the team was able to respond promptly. Thanks for taking a moment to share your experience. – Adam
Damali A.
Jul 16, 2026
headway great service
it's been great with thelp you provide to make getting paid easier and getting documentation done too.
Response from HeadwayJul 16, 2026
Hi Damali, We’re glad Headway has helped make payments and documentation easier to manage. Thanks for sharing this — we’re grateful to support your work. – Adam
Nicole S.
Jul 16, 2026
I am very appreciative of Headway
I am very appreciative of Headway. It saves me soooo many headaches with billing and saves me a lot of money as well. They have also improved with some of the kinks over the years that I have been working with them (some billing fiascos in the beginning)- it seems like they value and work on clinician feedback.
Response from HeadwayJul 16, 2026
Hi Nicole, Thank you for sharing this thoughtful feedback. We’re glad Headway has helped reduce billing-related stress and save you time. We also appreciate you recognizing the work to improve over time based on clinician feedback — that input is important as we continue building a better experience for providers. – Adam
Steve B.
Jul 16, 2026
My questions are always answered…
My questions are always answered quickly and with very helpful information that solves whatever problem I'm work on solving. Thanks Again.
Response from HeadwayJul 16, 2026
Hi Steve, We’re glad your questions have been answered quickly and with information that helps you move things forward. Thanks for taking the time to share your experience. – Adam

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