HeadwayReviews of headway.co

4.02,418 reviews
Mental Health

Headway

About Headway

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.

Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 63% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fun Easy C.

Jul 14, 2026

Headway has been an absolute nightmare

Headway has been an absolute nightmare. They sent me an email stating that they owe me $600 for overpayment over two years ago. I should expect the payment refund in three days. Weeks went by and I received no money. I tried to contact them, but you have to talk to a bot who only has about three answers and just repeat the same thing over and over to you. After days of trying, I actually reached the human being. After explaining everything to her, she gave me the bot‘s response again. Explained that doesn’t answer my question and I still have not been refunded. We spent days going round and round of them telling me that the money was refunded to a closed HSA account and that it was my problem now. I would have to go back to the bank account that was closed over 18 months ago and demand that they write me a check. I repeatedly get condescending emails stating “we understand how frustrated you are…“ But nothing gets resolved. Not only have they held onto my money for over two years but now they acknowledge, they owe me the money, but refused to refund it.

Response from HeadwayJul 16, 2026

Hi Jean, Thank you for sharing your concerns. We understand this has been a frustrating experience and that you have questions about a refund tied to a prior payment method. After reviewing the account, our team has investigated this with our payment processor and followed up with you directly regarding the refund status and available tracing information. Because this involves account-specific payment and banking details, we are not able to discuss the full details in a public response. If your financial institution provides documentation showing the funds were returned or cannot be located, please share that with our support team so it can be reviewed further: https://care.headway.co/contact – Headway Support

About Headway

Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on Five Star Index: 2026

Headway reviews

2,418 approved reviews, newest moderated first

Mw
Jul 15, 2026
Awesome Therapist!
Awesome Therapist!
Response from HeadwayJul 16, 2026
Hi MW, We’re so glad to hear you had such a positive experience with your therapist. Thank you for taking a moment to share this kind feedback. – Adam
Amanda E.
Jul 15, 2026
Headway is a helpful resource
Headway has made it seamless for me to start my own private practice. Their EHR is convenient and I appreciate that I can use it for private pay or bill elsewhere clients. The AI functions have also been extremely helpful for documentation. Overall, I recommend Headway.
Response from HeadwayJul 15, 2026
Hi Amanda, We’re glad Headway has helped make starting your private practice feel seamless. It’s great to hear the EHR flexibility and AI documentation tools have been helpful for your workflow. Thank you for the recommendation — we appreciate you sharing your experience. – Adam
Fun Easy C.
Jul 14, 2026
Headway has been an absolute nightmare
Headway has been an absolute nightmare. They sent me an email stating that they owe me $600 for overpayment over two years ago. I should expect the payment refund in three days. Weeks went by and I received no money. I tried to contact them, but you have to talk to a bot who only has about three answers and just repeat the same thing over and over to you. After days of trying, I actually reached the human being. After explaining everything to her, she gave me the bot‘s response again. Explained that doesn’t answer my question and I still have not been refunded. We spent days going round and round of them telling me that the money was refunded to a closed HSA account and that it was my problem now. I would have to go back to the bank account that was closed over 18 months ago and demand that they write me a check. I repeatedly get condescending emails stating “we understand how frustrated you are…“ But nothing gets resolved. Not only have they held onto my money for over two years but now they acknowledge, they owe me the money, but refused to refund it.
Response from HeadwayJul 16, 2026
Hi Jean, Thank you for sharing your concerns. We understand this has been a frustrating experience and that you have questions about a refund tied to a prior payment method. After reviewing the account, our team has investigated this with our payment processor and followed up with you directly regarding the refund status and available tracing information. Because this involves account-specific payment and banking details, we are not able to discuss the full details in a public response. If your financial institution provides documentation showing the funds were returned or cannot be located, please share that with our support team so it can be reviewed further: https://care.headway.co/contact – Headway Support
Jessica_ford
Jul 14, 2026
Prompt reply.
Prompt reply.
Response from HeadwayJul 15, 2026
Hi Jessica, We’re glad the team was able to respond promptly. Thanks for taking a moment to share your experience. – Adam
Lucas
Jul 14, 2026
I would like to commend Dr William
I would like to commend Dr. William, who treated me and supported me in my rapid recovery. I also want to emphasize that the service in Portuguese made all the difference, as my primary reasoning (thought) is in Portuguese.
Response from HeadwayJul 15, 2026
Hi Lucas, Thank you for sharing this thoughtful feedback. We’re glad you felt supported in your care and that having service in Portuguese made a meaningful difference in your experience. We appreciate you taking the time to recognize Dr. William. – Adam
Belinda W.
Jul 13, 2026
Great support!
I have received support and professionalism along my onboarding journey.
Response from HeadwayJul 14, 2026
Hi Belinda, We’re glad your onboarding experience has felt supportive and professional. Thanks for sharing this — we’re excited to support you on your journey with Headway. – Adam
Dmitriy K.
Jul 13, 2026
Absolutely deceptive business…
Absolutely deceptive business practices. Was recommended by the therapist's office. Then they charged me double the cost of the visit and continued to charge us missed appointment fees after I canceled all the following appointments way in advance. Do NOT trust this company. Do NOT sign up for their "services".
Response from HeadwayJul 14, 2026
Hi Dmitry, Thank you for sharing your feedback. We understand you have concerns about billing and cancellation-related charges connected to your appointments. Billing and cancellation questions can depend on account-specific details, including appointment status and provider policies. We’d like our team to review the details directly with you and help clarify any remaining questions. Please reach out here so we can look into this further: https://care.headway.co/contact – Adam
Joy M.
Jul 13, 2026
I am very grateful for all of the…
I am very grateful for all of the assistance from the wonderful staff at Headway.
Response from HeadwayJul 14, 2026
Hi Joy, We’re so glad our team was able to help. Thank you for the kind words — we truly appreciate you taking the time to recognize the support you received. – Adam

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