HeadwayReviews of headway.co

Customer service is great and helpful.

Great company! Very helpful and expedient.

Headway had my insurance flagged as expired on July 1st although the system had the date as July 31st. I contacted them and they corrected it. A few days later I received an email from Headway that my insurance had expired. Again, when I logged on, their system listed expiration date as July 31st.

They kept trying to change my card for a missed appointment. Not a trustworthy company.

instructions easy to follow

I am very grateful to Headway and would highly recommend trusting their platform to run your private therapy practice. I see so many coaching services charging therapists a lot of money to market and grow their practices and I can tell you that once I decided to focus only on private practice using Headway, in less than 5 months I am full and seeing over 20 clients per week. I did not count on getting referrals through Headway but have been very pleasantly surprised to have had most of these clients contact me to schedule through my Headway profile. I link my Headway profile to my website and Psychology Today profile and it is seamless. Headway negotiates better rates than I could negotiate directly with insurance companies, does the billing and pays therapists every two weeks even before they are reimbursed by the insurance companies. They provide the profile, scheduling platform, video meeting service, billing, HIPPA compliant messaging, AI notes and a streamlined and very professional EHR platform all free of charge. They take a small percentage of each session and still reimburse more than therapists would make contracting directly with insurance companies. It is the best model available out there and you can see private pay clients as well using the same platform. I can not thank them enough for providing a way to run a viable private practice, give myself a raise and be my own boss.

Quick response

Dr. Sharmin Nabi: Unfortunately, there was no reliable way to reach her during an urgent situation. My daughter and I needed only a brief conversation—just a minute or two—regarding an urgent matter. We left multiple messages and spoke with the answering service several times. They assured us they would notify her immediately, but we never received a call back. We understood she was seeing patients and did not expect an immediate interruption, but after multiple attempts, there was still no response. If having access to your doctor during an urgent situation outside of a scheduled appointment is important to you, this may not be the right provider.