HeadwayReviews of headway.co

Response from HeadwayJul 20, 2026

Hi CCM, Thank you for sharing this feedback. We understand you have concerns about insurance network status and unexpected billing after using Headway. Insurance and billing details can depend on account-specific claim and coverage information, so we’d like our team to review this directly with you. Please reach out here so we can look into what happened and help clarify any remaining billing questions: https://care.headway.co/contact – Adam

Response from HeadwayJul 21, 2026

Hi, We’re glad to hear things are going well so far. Thanks for taking a moment to share your experience. – Adam

Response from HeadwayJul 21, 2026

Hi Robin, We’re glad Headway has been beneficial to your practice and that credentialing support has been a real asset. We also appreciate your feedback about making it easier for providers and clients to connect with us — that’s helpful as we continue improving the experience. – Adam

Response from HeadwayJul 21, 2026

Hi Nicole, We’re glad the issue was resolved quickly and accurately. Thanks for taking a moment to share your experience. – Adam

Response from HeadwayJul 21, 2026

Hi Alicia, We’re glad the experience was fast and easy. Thanks for taking a moment to share this. – Adam

Response from HeadwayJul 21, 2026

Hi Stefanie, We’re glad your first visit was a positive experience. Thanks for taking a moment to share this. – Adam

Response from HeadwayJul 20, 2026

Hi Christy, We’re glad to hear customer service was helpful once you connected with the team. We also appreciate the feedback about the chatbot experience and will share it as we continue improving support access. – Adam

Response from HeadwayJul 20, 2026

Hi LW, We’re so glad your onboarding experience felt smooth, organized, and supportive. It’s great to hear the process felt clear and welcoming from the start. Thank you for sharing this kind feedback — we’ll make sure it’s shared with the team. – Adam