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Hammacher Schlemmer (hammacher.com) has 223 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Fengli G.
Do not touch this company! They charged my credit card for “membership” I never agreed to after 1 year of my purchase! When I called, the customer service tried to confused the conception to “terminate” my membership in the future but refused to refund me the charge. Have to call my credit company for the dispute.
Jim B.
Haven't yet used the holiday crackers - haven't received my entire order, nearly month later. I ordered and paid for 2 sets. Received 1. Then, 2nd got lost during shipping and customer service wouldn't contact FedEx to track it down. Now, awaiting 3rd shipment. Don't usually review before use, but had to comment on such poor service. Will not order anything from them again.
Mary S.
I purchased a lighted Cghristmas display from this company. It was received defective, primarily because the people who banded the pieces together at the factory damaged the product. I wrote a review at H-S and they would not post it since it was "not directly about the product".. The company evidently does not quality check products before they ship them out and don't take responsibility for the product arriving safely and in working condition. I would recommend buying products from more responsible providers. They are also quick to charge your card for a purchase but very slow to reverse the process when something is wrong.
Beatriz J.
Very unhappy and dissapointed, We ordered something really expensive with these people and we never got the complete order. Please do not buy anything from them. They lie to people and customer service is not helpfull.
Crabby C.
My husband had ordered Frosty the snowman with the projector, we NEVER received the item and they NEVER refunded his money. DO NOT BUY anything from this scam company. They also have scammers on Facebook marketplace, you will never see your hard earn money again. I will be putting in a consumer complaint to USA.GOV
Kelly P.
The customer service for this company is horrible. Their descriptions for items are misleading. Their shipping charges are ridiculous and their return shipping charges are uncalled for. If I could give this Company a minus star rating I would. Run do not walk to the next site. This one is corrupt.
Allen S.
The product, "The Icelandic Wool Knit Fleece" is. . . 100% polyester. The description: Warm, lightweight, breathable, and water-repellent, wool from Icelandic sheep has long been prized for its durability in the face of harsh winters. The full-zippered jacket features a double-layer of the iconic fleece with a lining of fluffy Sherpa fleece and trim at the cuffs, hem, and neckline. The tag: 100% polyester The explanation from the company (by email): "It does say that it is made with Sherpa Wool which is polyester so it seems like the tag is the most accurate."
Mary C.
some months ago I bought a foldaway footrest.When I first set it up as the picture showed with the two "legs" in the groves, at the slightest touch it would collapse .This could pose a danger to children and pets. However when I put the long bar in the grove it held very well ,so I am using it .
