Hammacher SchlemmerReviews of hammacher.com

I am writing a review on a recent purchase. The order number is:W7612811 The item purchased is The Cordless 24 Hour Outdoor fan SKU:95412. I bought this fan for my wife as a gift to take on our boat. It was much more than advertised. It was silent, powerful and very effective. I would definitely recommend this fan and might buy another one soon.

I purchased many items from HS throughout the years. The return policy when purchasing all my items is get the same item if available or credit back to the charge I used at anytime. Policy changed I can get same items or a store credit now when returning my items after a year. Well I feel they should honor the return policy that was in place when items were purchased. Items purchased after the date policy changed when returned after a year should get a store credit. Not Fair, HS should honor the store return policy that was in place when items were purchased. Is there a law that they are supposed to honor the return policy that was in place when item was purchased? change policy is O-K but only for items purchased with this new policy in place. I always counted on this store. Returned 2 items and waiting for a store credit for along time now. Hope I get it though. I really do resent changing the policy on me.

Purchased sandals. Return them - May 22 - unworn. No refund. It is now July 15. Also no response to my voice mail messages. They NEVER answer the phone. What do I need to do next?

We purchased a phone sanitizer in Nov 2019. The product seemed to really kill the germs working by ultraviolet light rays. We then noticed a crack in the product near the aromatherapy area. We've called and emailed this company multiple times over a three month period. We returned the product over three weeks ago. We've tried to call only to be on hold for long periods and then they answer and disconnect the call. I wish I had done my homework research prior shopping with this company. While Hammacher Schlemmer does sell some of the most interesting items, if you make a purchase and are in need of a return, too much grief will be met to be worthy of purchasing items which may later fail. Do yourself a favor and shop a more reputable company. Hammacher Schlemmer may offer a lifetime warranty but they do not provide service after sale. Please do NOT purchase from this company! After all this I look them up. Nearly every customer interaction is extremely poor. They are rob and scam people and you will only be added to their list of suckers.

Extremely mad at this company! I bought a gift from this company for my husband birthday. They charged my credit For almost $800.00 then sent me a Email saying that they don’t have the product and for me to wait 5-10 business days to get my money back!!! How dare they do that!!!! Rip off all the way!!

Shoes looked good, but I had to exchange them for a one half size larger. Catalog noted that sizes ran small and I ordered a size larger than I normally wear, but they cramped my toes. Hopefully the exchange pair fit better!! I did not previously know their products came from China. That would explain why they were small. I don't like items from China!! Many are not safe or reliable. I could catch Covid-19! Lois P.

Completely non-responsive.

I will never buy from them again. We ordered a very expensive touch less thermometer. It was supposed to have arrived on Friday 6/5. On line it showed delivered on Friday at 4:29. I was going to call but I waited. We were going to visit a friend - walking down the block. We found our box sitting in a puddle on the edge of the driveway of a house 3 away from us. Box was wet, soft and dented and inside was water, grass and the thermometer box was wet and soft. I have left 3 messages for customer service and sent 3 emails. Not sure what to do at this point.