Hammacher SchlemmerReviews of hammacher.com

Fraudulent advertising related to when you can expect your order to arrive... totally misleading and a total money grab... take your business anywhere else. A Russian bot is more transparent then Hammacher Schlemmer and their Customer Service response is pathetic (an infant can provide more meaningful information).

Since the company denied my calls & on-site review. Here’s the review they refuse to post on their site after my purchases with them. This was the WORST purchase & customer service experience I've ever had in my life. My order consisted of multiple items for Christmas. One was canceled out of the blue. Another delayed until after Christmas. This R\C snowplow was a gift my son had specifically asked for from Santa & I was excited to get it. Instead I was sent a cheaper car for a younger child desire the packing slip listing the correct item. Obviously the person packing didn't care. What was worse was calling customer service about the issue. I was directly insulted by the employee I spoke with who refused to help. He told me he'd arrange for the correct item to be shipped & when I explained that doesn't help that I will have nothing to give my son on Christmas Day he told me to give him the car I received and then to TAKE BACK THE GIFT I'd GIVEN MY CHILD AND REPLACE IT WITH THE CORRECT ONE IN 2-3 WEEKS WHEN I RECEIVE IT!!!! Who does that!?!? How UNPROFESSIONAL this company is!!!! They will make the customer responsible for their mistakes. TAKE HEED! Sadly I've known this company all my life and after the totally disrespectful way in which I was spoken to I WILL NEVER EVER AGAIN USE THIS COMPANY AGAIN.

Hammacher Schlemmer is easily the worst company I have ever dealt with online. Never will they get my business again. My biggest regret was not first reading the myriad reviews that carry one basic but critical message: Don’t do business with this outfit. Stay away from it. My roughly $130 purchase still hasn’t arrived and I ordered it approximately a week before Christmas ... while being coaxed into paying for what I consider to be fraudulent three-day shipping. Many other companies that I ordered from online dealt with the same shipping challenges and they performed magnificently and on time. What is even more aggravating and inexcusable is that Hammacher doesn’t provide tracking information on the package, which in 2021 is ridiculously inept and negligent. No idea on the status of the shipment. But they continue to pepper me with emails trying to drum up additional purchases. This may be a unique and historic company but it appears to operate like a borderline scam to lure first-time customers with the realization they’ll lose them in the future due to pathetically poor customer service. And I admittedly haven’t even bothered to email or call them because based on other reviews, it won’t do any good and will only annoy me further. Ordering from this company has been the only truly dissatisfying part of the holiday season.

Their website advertised free shipping because of the amount of my order. Not true. I found out after I placed my order that I had to pay $18 for shipping and after receiving my order (which took almost a month) I had to submit paperwork to get the free shipping. Took over 3 weeks for them to approve my request and today I found out that I do not get my money back but award points for the amount on a future order. Well, I will never place another order with this turkey company. Not worth dealing with them.

Ordered an item on 12/13 for Christmas. Even with this year's shipping delays, most companies online are guaranteeing Christmas delivery with orders up to 12/17 or 18. Many other companies are also offering free or reasonable shipping costs. H-S charged $23.95 for shipping and something called "service". I decided to go ahead and pay because I really wanted this item for my husband for Christmas and because, to me, if I'm paying almost $25 for shipping (for a sweater for goodness sake!), then I'm certain to get my item by December 24th, right? Nope. After zero communication, I finally get an email with a tracking number that tells my my item will arrive on 12/28. 12/28!!!! Having been ordered on 12/13 and with a $23.95 shipping fee. Absolutely ridiculous. Somehow, REI, LL Bean, Orvis, and EVERY other vendor I ordered from has managed to get my gifts to me on time without charging $23.95. And don't even get me started on the completely USELESS customer service 1-800 number. I will never be ordering from H-S again, and I highly recommend no one else does either.

I was looking for storage for my vinyl records. There is one which is basically cubes , like the ikea ones. It holds 800 records.... so nothing small but nothing huge either. Price ? Guess It costs over 2K . Let us laugh ..... hahaha haha hahahahaha! There are always rich tourists around i guess. Or wanna be hip contenders. You can get the same for about 50 -80 second hand.

I ordered the 7 1/2' "Thousand Points of Light" tree on November 28th. In those three weeks, I've checked the status numerous times, and it always said "In process". Today, I reconciled my bank account and found that the transaction had been removed. I checked the order status and it still said "In process". So, I called them today to find out what was going on and, allegedly, the tree was sold out, even though it was still available when I ordered it. I never once got a single update via email as to the status, and if I hadn't noticed that the transaction was gone from my bank account, I guess I would have been just left wondering, indefinitely, when the tree was coming. No one ever once emailed me to say that the order was canceled, or that the tree was apparently no longer available. There was no explanation for how/why the tree became "sold out" after the fact when it was available at the time that I purchased it. There has been zero communication from Hammacher Schlemmer. Zero explanation and absolutely zero customer service.

Ordered an exclusive sweater several weeks before Christmas. I never received an email confirming my order. The only way I knew I had an order was 3 weeks later I see the charge as Pending. Now no more pending and I haven't been charged. I believe they sell merchandise they don't have. Now the website says the expected ship date is 1/8/21. Worst company ever, where is my email order confirmation? Stay away from this company, you will only have headaches! New update, now the sweater has an anticipated shipping of 2/4/21. WOW, don't waste your time and money!