Hammacher SchlemmerReviews of hammacher.com

I returned an item 2 months ago for refund , so far nothing, and they have not responded to my email. HH

If I could give no stars I would. After several phone calls, they finally got the address right. They double charge whatever you order and tie up your money. They claim to give free shipping if you give up your email address to them - never got the free shipping even after speaking to the customer service guy. Will NEVER order again, this was my first and last.

I recently purchased two items, via telephone, from your catalog. One item was to be sent to my address and the other to an out-of- state address. Both items were sent to my address—-major inconvenience to me. I promptly called customer service to let them know what happened. The service rep was cordial, apologized, and asked what could be done to rectify the situation. I told him I would handle it myself as I was under time constraints. That was the end of the conversation. Service rep didn’t ask my name or seem terribly interested in my situation. This was my first experience with Hammacher Schlemmer and will probably be my last. Too bad as there were some nice things in the catalog that would have made good holiday gifts.

it seems not sending refunds is the standard practice of this company, I had to go the the BBB and my state attorney general to get a 25 dollar refund on a broken product, even after they said they would issue the refund they never sent it, dont shop here, buyer be warned

I will never shop this company again. Received gift in Dec. 2019. Returned item that did not fit and requested different size. I got jerked around until May then told it was out of stock. Got GC and ordered shoes. Returned for different size that was in stock, got told over and over it was shipped but could not supply tracking. Then was told out of stock. Sent numerous message to finally get GC again! I then ordered The Deep Resonance Serenity Bell that I received in September 2020 cost $119.95. LOL it will not ring because wind has to be over 35 MPH because it is so heavy. WASTED $$$ but not worth dealing with this company again. Can not blame this stuff on COVID!!!

I have been waiting three months for an set of chairs and a table for outdoor patio. Many promises; not performed

We all kind of expect to pay more when shopping at Hammacher Schlemmer for: 1) a better level of customer service or 2) a product not offered elsewhere. However, I just purchased a raised herb garden by VegTrug from H-S and paid $149 PLUS $22 in shipping -- only to find the exact same product available at other websites for $116 and FREE SHIPPING. That's a $55 (almost 33%) difference. A true ripoff! Contacted H-S Customer Service, only to be given the spiel about their reputation for "great customer service". Clearly, an outdated model!

I want to second the last reviewer. Hammacher told me 3-6 weeks on a return refund and that is AFTER THEY RECEIVED IT. Then I was told a $10 restocking fee. That $10 grew to $34. When I called them to inquire why. I was told we deducted the shipping cost we incurred. I will NEVER EVER do business with them again! Find a reputable company to do business with. This company is not reputable or ethical. They are professional on the phone while they are messing you over. I wish I had four hands....So I can give this company 4 THUMBS DOWN!