Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankJul 31, 2025

Hi Amanda - Thank you for your thoughtful review! We're glad to hear that our Client Services team was able to offer helpful insight and direction around your funds transfer inquiry. Providing reliable, attentive support is something we truly value, and it's great to know that came through in your experience. If you ever need anything else, we're just a message away!

Response from Grasshopper BankAug 12, 2025

Hi Scott - Thank you for taking the time to leave a review! We’re thrilled to hear that onboarding and setup went smoothly, and that you find out tools easy to use. We appreciate your feedback on funds availability, and we understand how important speed is in today’s business environment. That said, we’re actively working on ways to improve our funds availability policy and accelerate payment processing, including implementing real-time payments and other modern technology solutions, all while ensuring these enhancements are delivered in a safe and secure way. We truly value your business and appreciate the trust you’ve placed in us as your banking partner. We hope this hasn’t affected your overall impression of Grasshopper, and we look forward to making your digital banking experience even better!

Response from Grasshopper BankNov 26, 2025

Hello there, Thank you for taking the time to share such detailed feedback! We appreciate you pointing out where certain parts of the payment experience felt awkward or unclear, especially when navigating between payees or trying to make multiple payments. Insights like yours help us understand exactly where our digital platform can be more intuitive. Our product team regularly reviews client feedback like this to identify opportunities to make our platform even better and more aligned with how our clients work. We’re committed to continually improving your digital banking experience, and if you would like us to take a closer look at your current setup and provide recommendations to help optimize how you’re using it, we would be happy to do so. Thank you again for sharing your perspective. We look forward to earning your 5 stars and making these areas feel much smoother for you as our platform evolves. In the meantime, if there’s anything more we can do to support you, do not hesitate to reach out. Only Forward, Grasshopper Bank

Response from Grasshopper BankJul 25, 2025

Hi Candelaria - Thank you for your 5-star review! We're glad to hear you're satisfied with the responsiveness of our Client Services team - we’re always here to provide support you can count on. Let us know if there’s ever anything else we can do for you!

Response from Grasshopper BankJul 22, 2025

Hi Dan – Thank you for your thoughtful review! We’re so glad to hear that we’ve brought a fresh and positive shift to your business after so many years. It’s especially meaningful to know that you’ve found the platform intuitive, the Client Services team supportive, and that you’re now earning interest on your business account for the first time in 28 years. That’s exactly the kind of value we strive to deliver for small business owners. Feedback like yours reminds us why we do what we do - thank you again for sharing your story with us!

Response from Grasshopper BankJul 21, 2025

Hi Melinda – Thank you for your thoughtful review! We’re proud to support small businesses like yours, and it’s great to hear that your account setup was smooth and your experience has been positive so far. We also appreciate your feedback about funds availability. We understand how crucial timely access to funds is for business owners, and we’re actively exploring ways to enhance this while continuing to protect both our clients and the bank. Insights like yours help us improve and better serve our community - thanks again for sharing!

Response from Grasshopper BankJul 21, 2025

Hi Kamesha - We’re sorry to hear that you’re having trouble accessing your account. According to our records, we did receive your inquiry and responded with instructions on how to verify your identity so we could assist further. As of now, we haven’t received a response back. If you're still experiencing issues, we’d be happy to help! Please contact our Client Services team directly so we can resolve this for you as quickly as possible.

Response from Grasshopper BankJul 14, 2025

Hi Melinda — Thank you for the 5-star review! We're glad to know your experience with our Client Services team was a positive one. Delivering timely, knowledgeable support is a key part of what we do, and it's great to hear that reflected in your experience. If you ever need anything, don't hesitate to reach out—we’re here to help!