Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
grasshopper.bank
Website
grasshopper.bank
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Easy process. Good communication and guidance when needed.
Response from Grasshopper BankMay 9, 2025
Hi Ginger - Thank you for your 5-star review! We’re glad to know that your digital banking experience has been seamless and stress-free. It’s our priority to offer a dependable, user-friendly service, and it’s great to see that our Client Services team was there with support when you needed it. If you ever have any questions or need assistance, please feel free to reach out - we’re always here to help!
SE
Steven E.
We moved to Grasshopper simply because of rates - but then....
We moved to Grasshopper simply because they offered a better rate than our primary bank. I felt at first they were a "faceless" organization, but that all changed when Nadia S and Robert B reached out from the bank to let us know that we could move our balances to an even HIGHER interest rate account - above 3%. We met - yes, real live humans - and they showed us how we could open a different type of account. What kind of company reaches out proactively to HELP you make more money from them? Grasshopper did.
Response from Grasshopper BankMay 7, 2025
Hi Steven- Thank you so much for sharing your experience! We're thrilled to hear that Nadia and Robert were able to connect with you directly and provide personalized guidance to help you maximize your earnings. At Grasshopper, we believe in building real relationships with our clients and supporting their financial goals - not just offering great rates, but also making sure you’re getting the most out of them. It’s great to know that the human touch made all the difference. We’re grateful to have you with us and look forward to continuing to support your success!
UN
Unanimous
Worry free …
The experience of dealing with grasshopper bank is almost always smooth trouble free transaction
Response from Grasshopper BankApr 29, 2025
Thank you for your feedback! We’re happy to hear that your digital banking experience with us has been consistently smooth and hassle-free. Our goal is to provide a reliable, easy-to-use platform, and we’re glad it’s been working well for you. If you ever have any questions or need assistance, please feel free to reach out - we’re always here to help!
JE
Jeremy
So far so good
So far, so good. Service has been very responsive and the tools work well.
Response from Grasshopper BankApr 24, 2025
Hi Jeremy - Thank you for the great feedback! It’s great to hear that everything is running smoothly and that our Client Services team has been attentive. We're also glad you're finding the platform reliable and easy to navigate. We're here if you need anything as you continue to explore all we have to offer!
RO
Roy
You made everything so easy!
You made everything so easy!
Response from Grasshopper BankApr 23, 2025
Hi Roy - Thank you for the 5-star review! We’re so glad to hear that your digital banking experience has been smooth and straightforward - that’s exactly what we aim for. If there’s ever anything else we can do to support you, we’re just a message away!
SH
Stacy H.
Grasshopper is super helpful and…
Grasshopper is super helpful and customer oriented. Its system is easy to use and accessible!
Response from Grasshopper BankApr 18, 2025
Hi Stacy - Thanks for the great feedback! We’re happy to hear that you’ve found the platform easy to navigate and built with the user in mind. Making banking accessible and straightforward is a big part of what we strive for, and we’re glad that’s coming through in your experience. We're here to make your digital banking experience as smooth as possible - don’t hesitate to reach out anytime!
ES
ES
The Grasshopper team is always quick to…
The Grasshopper team is always quick to respond and very easy to get in touch with! They area helpful, knowledgeable, and prompt to address needs.
Response from Grasshopper BankApr 16, 2025
Thank you so much for your thoughtful review! We’re glad to hear that reaching our Client Services team has been smooth, and that you've felt well-supported throughout your experience with us. Providing clear, timely guidance is something we take pride in, and it’s great to know we’ve been able to assist you effectively. We're always here whenever you need a hand!
CT
Christopher Tester, P.
I signed up with this bank to explore…
I signed up with this bank to explore and compare the features with my other business checking account. Unfortunately, I never received the debit card. Someone else got my mail, activated the debit card, and withdrew nearly $500. That is not secure at all.
Response from Grasshopper BankApr 14, 2025
Hi Christopher - Thank you for sharing your experience, and we're truly sorry to hear about what happened with your debit card. We understand how frustrating and concerning this situation must be.
When using traditional U.S. mail, there is an unfortunate but real risk of bad actors intercepting mail and impersonating individuals. While this type of fraud is beyond our control, it’s one of the reasons we are a digital-first bank and strongly encourage the use of our virtual debit cards whenever possible. They provide faster, more secure access to your funds by avoiding the vulnerabilities of traditional mail and using a physical card with advanced card controls that give you greater visibility and control over how, when, and where your card is used.
Please know that this is not the intended or desired outcome of your banking experience. Our team is actively investigating this incident and taking it very seriously. Based on what you've described, it appears this may be a case of identity theft, as someone would have needed access to your personal identifying information (PII) to activate the card, confirm account details, and withdraw the funds. We recommend continuing to monitor your account closely and consider placing fraud alerts or credit freezes as an added precaution.
We’re here to support you and will continue working diligently to help resolve this issue. Protecting our clients is a top priority, and we're committed to helping you navigate next steps while also providing guidance on how to better safeguard your account moving forward. If you have any questions or need further assistance, please don’t hesitate to reach out.
