Robert
Dishonest Bank that Obstructs Funds and Lies to Customers
This has been the most dishonest bank I have ever heard of. I needed to revert the 2FA on my account to a number ALREADY listed on my account. When asking to do so, they began a ruse of repeatedly asking for my IDs, selfies of my holding my ID, etc. Somehow, the geniuses at this bank, thought I, a 76 year old man who has never even gotten a speeding ticket and only had about 15,000 in the account in a year, was SOMEHOW going out of my way at 76 YEARS OLD to defraud their bank somehow, by wanting to use my old phone number for 2FA to login. What followed was a ruse of them pretending the perfectly legible ID pictures I sent in multiple times were not legible, and making me send them over and over, while their mall cop fraud team with nothing better to do somehow convinced themselves I of all people with my small consulting business is a fraud risk to them. The account had been open almost a year without issue by the way, I simply asked to use a phone number ALREADY LISTED on my account for 2FA. Stay VERY FAR AWAY from this bank if your company needs funds to operate, as they will obstruct access to those funds and intentionally lie and deceive you while pretending amongst themselves they have discovered some grand crime being committed by a 76 year old with a PH D who has never been in trouble with the law in 76 YEARS.
Response from Grasshopper BankJul 21, 2025
Hi Robert - We’re sorry to hear about your experience and understand how frustrating it can be when you can not access your account. As a federally regulated financial institution, Grasshopper—like all banks—has a responsibility to continuously evaluate client relationships and assess potential risks. As you mentioned in your review, our team identified some concerning factors that led to the decision to discontinue the relationship. We take these matters seriously and follow strict verification procedures to protect our clients and their accounts. While we realize our approach may not always align with every client’s expectations, our intent is never to inconvenience but to ensure compliance and safeguard everyone involved. We understand that this may not have been the desired outcome, but we can assure you that these decisions are made to preserve the safety and integrity of our platforms. We recognize that our bank is not always the right fit for every business, and we sincerely wish you the best of luck in finding a banking partner that better suits your needs.