Alana N.
Disappointing Customer Service
I had a very disappointing experience with GoodBuy Gear. I purchased an item as a gift, and it arrived in poor condition, making it unsuitable to give. After multiple attempts to resolve the issue with customer service, no option for a replacement or return was offered. The lack of accommodation or effort to help resolve the situation was frustrating. This was my first order with GoodBuy Gear and it will unfortunately be my last. I hope future customers will take their business elsewhere.
Response from GoodBuy GearMar 11, 2026
Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations, however we do want to provide some clarity for anyone reading this review. When our customer care team followed up, we were informed that the item itself was in full working condition with no functional issues. The concern raised was that the packaging appeared open and used, which is exactly what our Open Box condition describes. All of our listings clearly state: "Condition: Open Box - These products are typically floor models or returns that have been inspected for safety, functionality and cleanliness. Flaws, if any, will be minor and the original packaging may not be included." We understand it may not have been what you envisioned as a gift, and we genuinely empathize with that disappointment. That said, our team went above and beyond by offering a return for store credit, even though this fell outside of our standard policy. We strive to be transparent in all of our listings and stand behind the quality of our inspections. We hope future customers will read our condition descriptions carefully and shop with confidence.