GoodBuy GearReviews of goodbuygear.com

What a disaster the process has been working with goodbuy gear. I sent an unopened baby item to sell. The product quickly sold and I earned $200 in site credit. I used it to buy a "mini crib mattress", but the listing on their site was incorrect and the mattress ended up being a full size mattress once I opened the compressed packaging. Fail. I've yet to find a way to speak to a human, but Fin their AI assistant is easily the worst I've ever communicated with. Finally they refunded me the money from the mattress but now the credit has yet to be sent to me (2 weeks later) so I can attempt to get another item I need for our kiddo. So I'm again communicating with Fin, who continues to tell me to email connect @goodbuygear.com for help ... which is the exact email address FOR FIN which we are communicating on. What a complete joke. I will never, ever sell on Goodbuy Gear again. And having now purchased a handful of items here prior to this situation, they've lost me as a customer after this credit has been used. The only reason I'm giving two stars here is because I did... finally... get a refund for the mattress without having to send it back. Since there's no real way to pack up a 3x4' mattress without an existing box.

The wagon I bought came with missing parts. So disappointing . I emailed customer service let’s see

Bought an open box stroller and received a damaged one. The pull out shade frame was warped and difficult to move and the handle was dented in a few places. Definitely not an open box but good condition stroller. Reached out to the company asking for the difference in what I would have paid for a more damaged item and I am still waiting to hear back. Last I heard from their AI customer support I would be notified when my claim went through. That was over a month ago.

I did not receive the product I purchased. I ordered a full size crib mattress, but I was sent a mini crib mattress. It was the correct brand, but the wrong style and the wrong size. This was very disappointing since I had spent a long time searching for the right mattress at a price I could afford. I skipped out on some other good sales because I found a high quality mattress at a great price on GoodBuyGear. Unfortunately the company was unable to get me the mattress ordered. They at least processed a return of the incorrect product at no cost. When I complained they offered me $15 off a future purchase. But that’s the cost of shipping, so unless I buy something over $100 there’s not really any savings. Meanwhile I’m back to shopping after the sales have passed and my baby still has no mattress…

I purchased a car seat from GoodBuy Gear for $561 and, within hours, saw the exact same model listed for $499. When I reached out for a price adjustment, I was told they do not honor lower prices after an order is completed—even when the price drop happens the same day. My biggest issue is that this makes the advertised “Best Price Gear-anger” feel misleading. If a company won’t stand behind one of its most straightforward promises, it naturally makes me question how much weight customers should place on other claims, including the safety inspections and cleanliness standards they promote. I wanted to love the concept, but this experience left me disappointed and with less trust in the brand than when I started.

I was sent the wrong mattress twice. Then when I was finally sent the correct mattress the zipper was broken off the waterproof cover. I was offered a partial refund since I didn’t want to go through the trouble of shipping a mattress back for the third time. Unfortunately they don’t make a replacement waterproof cover for the mattress so stuck with one that has a broken zipper.

The product arrived and it had an odd smell, I looked closely and there was old dried food or spit up on the carrier in the mesh. I decided not to return it because it is washable, but disappointing it wasn't fully cleaned for the price.

Product was supposed to be here Friday. It’s now Sunday and product probably won’t be here until Tuesday based on tracking info. Disappointed considering shipping cost me more than my product. I paid $4 for my product and $13 for shipping just for it to be late. Hopefully the product is good.