GoodBuy GearReviews of goodbuygear.com

I ordered two items. An open box bassinet fabric for the bugaboo donkey 5 and an open box bugaboo pack n play. The pack n play was as expected and the correct item. I was sent the incorrect item for the bassinet fabric. I was sent the sibling seat extension. I opened the box right away and followed all of the instructions for the return including videos to prove it was the wrong item. Once the return was accepted, I was told I needed to ship within three days to not miss out on my refund. I shipped the package out via UPS the same day and the shipping department has had it for over 5 days and i have not received any updates. Per their AI assistant email, they have 7 days to inspect my item before issuing me a refund and then itll be 5-7 business days after that to see it reflected on my statement. I think it’s a little much to leave my card charged for that long when I was sent the totally wrong item to begin with. Especially since I was required to ship it and get it back to them so quickly.

FedEx failed to scan the package and it’s gone missing. GoodBuy Gear has offered to refund the order, but it’s still a disappointing outcome after waiting for 2 weeks.

The helmet is in good shape and we are happy with the product. However, the box was open and severely damaged. The tape did not hold. We are fortunate that the helmet arrived without being stolen or falling out.

I purchased a mega and received two standard sizes instead.

I purchased a $700 bike and had to email their customer support to apply a $10 discount to my order since the code didn’t work at checkout. I expected them to honor the ask due to the purchase value but they did not. They sent me another code (that expires 2 weeks after) for my next purchase but why would I purchase again after the horrible service. 3 stars because luckily the bike did justice.

I like the item I received, although the way it was shipped and packaged was very unprofessional. It had no packing protection and was completely loose in the box and the box itself was flimsy and half open by the time it arrived. Unacceptable for a stroller that retails for $550. I am also missing the bumper bar that was pictured in the listing and after two emails and a call, I can only seem to get ahold of an Ai chat bot. I think it’s a fake number, I’ve called three times on different days and business hours with no luck. If I could speak to a human that would make this experience a lot better. What’s the point of purchasing a 1 week return protection warranty if it takes longer than that to speak to customer service??

Ordered halo bassinet and it arrived on time. the base doesnt seem new but rest all parts are fine. Works well.

Not going to give an awful review cause I've had great success with this company in the past but I ordered a $450 stroller that never came to my house - so this past time I was let down. Hopefully they will resolve this soon.