emilya_
consistently good customer service
I've made a number of purchases through GoodBuy Gear. I've purchased strollers, gear and toys. Once, I purchased a gently used stroller and they forgot to send one of the bassinet parts. I notified them, sent a photo, they found the part in their warehouse (they were moving warehouses at the time) and sent it to us within a couple of days. This time, I purchased a refurbished Hatch that didn't function. They worked with Hatch directly and I received a full refund.
Response from GoodBuy GearApr 15, 2026
Thank you for being such a loyal GoodBuy Gear shopper! We are so glad our team was able to come through for you both times. We know hiccups are never fun, but we will always do what it takes to make it right. We truly appreciate you sticking with us and we look forward to helping you find many more great pieces of gear!