GoodBuy GearReviews of goodbuygear.com

I like the item I received, although the way it was shipped and packaged was very unprofessional. It had no packing protection and was completely loose in the box and the box itself was flimsy and half open by the time it arrived. Unacceptable for a stroller that retails for $550. I am also missing the bumper bar that was pictured in the listing and after two emails and a call, I can only seem to get ahold of an Ai chat bot. I think it’s a fake number, I’ve called three times on different days and business hours with no luck. If I could speak to a human that would make this experience a lot better. What’s the point of purchasing a 1 week return protection warranty if it takes longer than that to speak to customer service??

Overall, I had a very positive experience with GoodBuy Gear. Unfortunately, my original stroller package was lost by the carrier, which meant I had to wait longer than expected and accept a replacement in a different color. While that was disappointing, GoodBuy Gear’s customer support was excellent throughout the entire process. They were responsive, helpful, and kept me informed while working to resolve the issue. Once the replacement was approved, it arrived in just 3 days. The packaging was perfect, and the stroller exceeded my expectations. It arrived in the original manufacturer’s box with all documentation and packaging intact. The condition was significantly better than I expected based on the website description, honestly, it was completely brand new. Even though there was a shipping issue outside of their control, the way GoodBuy Gear handled it left me very satisfied. I would definitely consider purchasing from them again.

My wife and I just had our 2nd baby and we thought we were hosed when we realized we received the wrong stroller 3 years ago that couldn't be converted to a double stroller, but nonetheless, our issue was resolved in full and with great care! The customer service and communication from Trixia was nothing but understanding, continually prompt, detailed and helpful! We are very grateful for her! It was such a relief. I wish more companies had customer service like them. It was a standard!

Great selection and good prices. Had received a like new pump but it was missing the charging case, they are making it right and replied in a decent amount of time.

Amazing company! Got a great deal on a stroller wagon. When it arrived, it seemed to be missing a piece. Contacted the company and they promptly responded and got us the missing piece from the manufacturer. They were super pleasant, communicative, and friendly to deal with.

My orbit baby bassinnett arrived quickly and in excellent condition. The bassinnett matched the pictures and description. The quality is excellent. I will purchase again from Goodbuy Gear and recommend to parents.

I got a great, brand new stroller open box for nearly half the price! We’ve used a few times to go to the pool and zoo. I keep it in my car so it’s folds up well and makes taking 2 toddlers around a breeze!

Great product and speedy delivery!